I had to drop my bike off for some unexpected maintenance and Mike the mechanic was able to fix my problem in short order as I had a trip coming up in a day and I needed my bike for the trip. I appreciated his customer service and fixing my bike accordingly! Thanks Mike!
I dropped in for a gear-shifting issue. A mechanic was able to see me almost immediately. He fixed the gearing issue and also fixed a brake issue that I didn't see. I was back on the road in 15 minutes with a smooth shifting (and braking) bicycle.
Had a great experience with Libby (have bought two bikes from BH, and both Libby and her brother Jim were great). She accurately sized up what work my bike needed (it had been a while since servicing) and everything turned out great.
Friendly staff, greeted me and pointed me in where to get help. Very efficient to leave bike and get a text with estimate of repairs. Bike is working great, Thank you!