Everything Matt has done for my wife's and my bicycle, from readjusting her touring bicycle to fit her properly to giving me the correct saddle to fit my behind to recommending excellent cleats for touring has been FANTASTIC!! I never knew that I did not have to get my behind adjusted to the saddle rather than the other way. With a few changes to my wife's bike, by changing the handle bars and the stem Matt made her bike a pleasure to ride. If BH doesn't have it they will order it. It is a great local store run by people who care.
Although I had to cancel my order after the fact, Justine was awesome to deal with. She helped me with all my questions and also recommended additional items that I would and did need for the new bike. She was very professional and personable. Thank you!!
They were really supportive with a request for servicing my electric Brompton the day of! I appreciate their flexibility and quick turnaround. Everyone was accommodating and very knowledgeable. Would highly recommend!