Very clear explanation and give options on how to repair and bicycle was fixed on promised on time and works great. Also stated that because bicycle was bought in their store 8 years ago, had a free complementary maintenance.
Service was very friendly and the rental bike was high-quality. Service was also very responsive from the staff and they answered all of my questions quickly. They are very knowledgeable.
The staff at the Vanderbilt location were so very helpful! Chad was the main person that helped me, but a couple of his colleagues also helped too. I was very impressed by Chad's calm helpful demeanor with zero arrogance! I'd definitely go back.
The service at the repair shop was fantastic. The gentleman presented options and pricing in an upfront manner as we negotiated a fix for my bike's problem. The retail store comes with a little bit too much pretentiousness in my experiences. I think the staff might benefit from taking an entry level improv class to better meet people where they're at, rather than overwhelm them with a sense of superiority and bike knowledge. Very cringey as the kids say.