The work was great, I just couldn’t figure out when I should go to which door, what the standards are for where to stand to talk to the technician, it felt like there was a code of conduct I didn’t know, which amounts to an accessibility issue, and I’m your average, middle-aged white guy.
Both times I called ahead, there were enough technicians to service my bike quickly! Everyone was very kind despite being quite busy. I'd happily come back again!
We were helped by three different employees and each of them was very helpful, low pressure, and didn’t make me feel rushed / answered all my questions. Thank you!
Needing to pay separate labor cost was a little too much.
I changed the chain for $28
and paid labor for $20
and still needed to pay a separate labor cost for tightening some bolt on my bike.
It'd been more considerate if the labor was based on time or reduced when things are multiplied.