I’ve been to this location 3 different times over the past year and the front desk folks have been extremely rude. And I would not suggest anyone come here without significant change to staff / staff management.
Your service is very thorough and your customer service is exceptional. My bike was like new again after the tune up. The turnaround was very fast as well.
One of your mechanics, Eric was incredibly helpful, was able to explain to me clearly what exactly was the issue with my bike was, and fixed it quickly
- Patient
- Knows exactly what you're talking about
- Happy to explain and show things that I don't understand well
- Not trying to oversell
- Supportive getting me a bike box for my upcoming trip
- Love the online order completion system, which made going about the rest of my day much easier
You're all amazing, thank you!
After looking at my receipt this morning I realized that I overpaid $24 on each of the two tires I purchased yesterday. I could have gotten them for $63 each at REI vs $87 each at your shop. The MSRP is about $74. I had a great shopping experience with the friendly and knowledgable salesperson, but I cannot recommend people to go to your store when you have such high prices on basic common items. High markup on a new bike - okay sure, understandable. But not on tires.