Rick at the Vanderbilt store took his time to educate the parents of a 5 year old who was graduating to a big girl bike on all the features, pros and cons. He ensured that we felt comfortable and developed a plan for bike adjustments as she ages not only this summer but for the next three summers.
Rick ensured we knew about the trade in and trade up policy that will ensure we return for our next bike purchase. A true asset to the team!
I haven't given my bicycle a check-up in over 7 years (Pretty Embarrassing) but after a recent tire blowout I was able to have my bike restored with not just a new tire but also a new cassette to have it running like new. Thank you!
I had a super fast appointment and the tech who helped me was helpful and clear when describing the work that needed to be done. I felt like I was in good hands and that the price was fair and transparent.
Great team of mechanics who answered my questions over the phone to help me determine if I should upgrade the drive-train or just a standard tuneup. I decided on a regular tune up and a thorough cleaning of my road bike. The service was super fast, same day after i approved the emailed quote. I picked it up the next day. The drive train was sparkling clean. The ride back home was smooth and comfortable.
My bikes have been serviced by Bicycle Habitats since 2012. First at SoHo, then at Chelsea, and at the Vanderbilt location now that I'd moved to Brooklyn.
I am very happy with the services in the Vanderbilt location in Brooklyn.
Chad and Kate were very helpful and patient as I researched/tested/bought my new Allez Sport. First road bike is a bit intimidating, but they helped me without ever making me feel dumb. Very pleased with my purchase. I also loved that Bicycle Habitat had good options in my price range, in stock. Far simpler experience than I'd expected, which counts for a lot.
As an avid cyclist, I'm not going into a bike shop to casually browse, usually, I really enjoy showing up, staff clocking that I'm looking for something and not just pointing out where it is to me, but offering a bit of insight on the thing I'm looking for, specific to the kind of rider I am.