Repairs have always been done quickly and professionally. I never feel like I'm being upsold on things I don't need. They are kind about my "vintage" (and uncool) bicycles.
Eric is an excellent mechanic and his attention to detail is impressive. After my bike was blown off the ferry hook and dragged along the deck I was terrified it would be a mess but he identified the problems quickly and gave the bike a complete checkup and tune up. And when he realized I'd ordered the wrong part based on his information he quickly deducted the price from the cost and re-ordered the correct one. He's a gem. I trust all my bikes to him.
I interacted with Chad, Tim, and Elvis on a tune up and wheel install, and all were great. Very friendly and knew their stuff. Bike came out looking great.
It is more of a general observation on the cleanliness and organization of the stores. Open food on the counters. Tools lying around unorganized. When I asked for a receipt, the printed receipt was covered in red marks indicating the paper roll is almost empty, when asking to get a clean receipt (the roll paper had to be replaced anyone) I got an attitude for creating an inconvenience despite the fact being a paying customer. It was later in the day and energy was maybe running low on the service person, but I was rather treaded like a burden instead of a valued customer.
Lastly, I asked for description what tasks and repairs where executed as part of the warranty, it was promised to be emailed. That email hasn’t arrived yet. Here my email [EMAIL ADDRESS REMOVED]