The mechanics consistently do great work and they do it quickly. They explain everything and the invoice is easy to understand. I always walk away happy.
The service and parts required to repaired my bike were thoroughly explained to me. I was very confident in the advice I was given regarding what service could be put off for a while, and what was most important to take of now.
Both the service person and the person who delivered the bike to me (at the store) were pleasant and patient. It was a very good experience.
this was the single greatest retail experience of my entire life. The person who helped me deserves a raise a promotion and paid vacation time so that they can test more bicycles and equipment (for free for them).