I explained my situation because it was quite dire. Being told that I could not get my old D lock cut off my bike after I purchased a new one to replace it wasn’t just disappointing, it did not resolve my problem and only created a new one, and I’m now nearly $170 in the hole.
Now I have to seek a place that can remove the old lock, but drag this bike there.
I will be going elsewhere in the future because I feel really let down.
On the surface, the folks working in the service and sales department are not particularly warm. Folks are moving fast, they are asking direct questions, and clearly want to know what you need. However, after 5-10 minutes of interacting, the depth of their experince, of their helpfulness, and their love for helping people getting moving is right at the surface. I have been coming here for a few years and every time the service has exceed my expectations and has been faster than their initial time estimates. Recommend these folks over and over. Perfect local bike shop and one of the million reasons to love New York.
The bike mechanic was very prompt and fixed my bike while I waited. His effort and knowledge are superlative. The only issue, and it's not his fault, is that I feel like I can't win. My chain had rusted because I had not oiled them enough while my brakes were screeching because they had too much oil on them due to me not wiping the oil off. Thus, how could the chain not have enough oil while the brakes had too much? The latter proves that I lubed my chain. Or maybe it does not. I'm just really confused. Still, the mechanic was very responsive.
I called before I ordered my bike if it can be shipped to me when I ordered pick up in store. The associate called there boss and assured it can be shipped to me for free. I then ordered the bike. 2 weeks went by and I heard nothing from the company. I called and they said they couldn't ship it to me for free. It would be 120$ just to pack the bike before shipping charges. The owner had no recollection of what was previously said to me. I wasn't able to talk to him but the employees need to get on the same page because I was flat out lied too by one of the employees. They did nothing to make it right. This company has no integrity. They could have fixed THEIR mistake and just shipped me my bike, but they forced me to cancel my order. I will be steering everyone away from this company and will be recording any promises made next time. Learned my lesson.
The service was prompt and friendly! Unfortunately, the issue that prompted my last trip was only temporarily fixed and it has returned.
I will be bringing my bike back this week in need of further service.
Noah was terrific! Informative, direct, honest, and made the experience buying my beautiful new bicycle a fun non-stressful one. I feel really great with my purchase and know the store has my back for anything I might need along the way.
Your shop is good. The main problem is that you're a victim of your own success and there are often long lines for the repair shop or the sales shop is crowded because it doesn't hold many people.