Had the right size of the Trek bike that I wanted, and were very responsive and quick in arranging for a test ride and got the bike ready for me in a day. Also quick to respond to adjustment requests once I purchased the bike. Varun (Warren?) was my point of contact for my purchase and he was excellent to work with and very professional.
I like the service Varun provided. He s a perfect sales person and customer service Rep! I m sure he would be an asset for customers and store as well. Thank you Varun
Loic talked us through the app and although it wasn’t successful, he was very patient and polite. We were so impressed with his ability to actually take motor out to find a solution . Great customer service !!!
I had a very polirizing experience. I stopped by the store before buying my bike and the guy that helped me was rude, he obviously didn’t want to be there. I wish I could remember his name. I left the store whiteout a purchase as he told me that the bike I was looking for wasn’t available even online, only to come home and find it on the website.
However, when I went to pick it up, a completely different experience. The two guys at the back of the store were so pleasant and helpful. I even bought a rack and was installed right there and with a smile.