Great team and customer service , bikes were very reliable and had confidence in the bike . Will become my go to destination for bike rental as I increase my cycling !
I appreciate your shop's willingness to help with things like pumping tires. And I overheard staff telling a customer that you have a two year plan for tuneups etc., which beats Reckless Rider where I bought my Marin bike a few years back. In fact, my back-for-tune-up experience there was not very nice and I have preferred you folks completely since then.
My visit this past week was to buy a bike pump, which in the end I didn't buy. The young man helping me was very nice, willing to help, and patient ... but he needed more product information and it would be useful if you had sample products to trial. In the end, I floundered using the outdoor pump and came back to have the tires pump with the air pump. Thanks for that, but aaarrgggh! You might want to put a Tire Pumping for Dummies infographic beside the courtesy pump outdoors because despit watching two youtube videos to figure it out, I only managed to deflate my tire! ... Anyway, I'll be back. Thanks.
Prompt and good service overall. When I picked up my bike though, the service guys were not interested in attending to a detail that I noticed on my bike.
I was walking by and I saw the store. So I decided to come in and, my surprise when I found they have different colors and variety of biking shoes from other stores.
I am so glad that I found them on sale, tried them on and I felt very acknowledged by the guys who work there. Who guided, explained and were very patient to me (since it's my first time buying biking shows).
So, I'll be back to check on other products because of the service the guys provided for me. Good job on having such kind staff to guide women like me.
Staff were very helpful and patiently answered all my dumb questions. No hard upsell but genuinely asked what I was looking for and directed me to the bike I should get for my price point.