Prompt and good service overall. When I picked up my bike though, the service guys were not interested in attending to a detail that I noticed on my bike.
I was walking by and I saw the store. So I decided to come in and, my surprise when I found they have different colors and variety of biking shoes from other stores.
I am so glad that I found them on sale, tried them on and I felt very acknowledged by the guys who work there. Who guided, explained and were very patient to me (since it's my first time buying biking shows).
So, I'll be back to check on other products because of the service the guys provided for me. Good job on having such kind staff to guide women like me.
Staff were very helpful and patiently answered all my dumb questions. No hard upsell but genuinely asked what I was looking for and directed me to the bike I should get for my price point.
Had the right size of the Trek bike that I wanted, and were very responsive and quick in arranging for a test ride and got the bike ready for me in a day. Also quick to respond to adjustment requests once I purchased the bike. Varun (Warren?) was my point of contact for my purchase and he was excellent to work with and very professional.
I like the service Varun provided. He s a perfect sales person and customer service Rep! I m sure he would be an asset for customers and store as well. Thank you Varun
Loic talked us through the app and although it wasn’t successful, he was very patient and polite. We were so impressed with his ability to actually take motor out to find a solution . Great customer service !!!