Loic talked us through the app and although it wasn’t successful, he was very patient and polite. We were so impressed with his ability to actually take motor out to find a solution . Great customer service !!!
I had a very polirizing experience. I stopped by the store before buying my bike and the guy that helped me was rude, he obviously didn’t want to be there. I wish I could remember his name. I left the store whiteout a purchase as he told me that the bike I was looking for wasn’t available even online, only to come home and find it on the website.
However, when I went to pick it up, a completely different experience. The two guys at the back of the store were so pleasant and helpful. I even bought a rack and was installed right there and with a smile.
Definitely the service provided and zero
pressure to purchase was a big factor in our decision to purchase a bike at BSP, very knowledgeable staff and Stephen is great for advise and also listens to your concerns no matter how small or big they are.
I’m a customer for life!
The service work was thorough and it was completed in the time period that was described to me. This is a bicycle I bought from you and only have serviced with you.