I had a fantastic experience at this shop thanks to both the salesperson and the bike technician. I called earlier in the day to inquire about a bike, and the salesperson kindly offered to set it aside for me to view later.
Although I wasn’t able to arrive until 5:30 p.m.—just 30 minutes before closing—both team members were incredibly welcoming and helpful. I decided to purchase the bike, and they went above and beyond by staying a bit past closing time to ensure I could take it home that same day.
I’ve been extremely happy with the bike and truly appreciate the excellent customer service. I’ll definitely be recommending this shop to others.
Timely delivery, great front counter parts and sales support. Seriously , hard to find you visually or be any sign you exist on the highway in front of your backseat mall location.
Very helpful and knowledgeable. Greeted us right away when we entered. Did not try to sell anything extra or up sell us anything more than we needed. Helped is put the bike in the car. Very personable.
Jason, Milan and Andy were all super helpful in assisting me in buying my first e-bike! Milan spent 3 hours in store with me as I test drove several bikes, he answered all my questions, was very patient and knowledgable in all things e-bike. Andy did a great job setting up my bike with all the extra parts I bought, and overall I'm very impressed by the incredible service from everyone! Would highly recommend shopping at BSP :)
My wife and I were new to the world of high-quality bikes and began our search at BSP Langley. Right from the start, Jason made us feel welcome and at ease. His knowledge, patience, and professionalism were unmatched. He took the time to explain all the details we needed to know and encouraged us to test ride different bikes to truly understand what would work best for us.
What stood out the most was that Jason treated us with genuine care, even when we told him we were just exploring options. There was no pressure, only support, which made a lasting impression on us. After visiting several other shops, we quickly realized that no one came close to the level of service Jason provided. His expertise and friendliness gave us full confidence in our decision to return to BSP Langley and buy our bikes from him.
If you're looking for a stress-free, enjoyable bike-buying experience with someone who truly cares about helping you find the perfect bike, Jason and the team at BSP Langley are the people to see. We couldn't be happier with our decision, and we highly recommend them!
We bought two Trek Checkpoint SL6 gen 3 if anyone wondered.
The person that attended was very responsible and provide all proper information very efficient person never felt pushed or up sale recommend this bike shop
The person working on when I came in was super helpful. I was looking for some tubeless parts and he understood his inventory and helped me find what I need.