Beautiful store, lots of great bikes and equipment, and best of all, really helpful, knowledgeable and personable staff and owner. We need to support businesses like this!
Eric is relentless about customer satisfaction. He went to tremendous lengths to make sure I was satisfied with my bike which included replacing the one I purchased with a different one. He would not give up and has a customer for life.
Excellent service. The service department arranged to install a replacement part while I was in the area so that I didn’t have to make two trips or, heaven forbid, leave my bike behind. Of course, this is not always possible, but I am happy that they worked it out when they could.
Eric makes everyone, who walks into his shop, feel special. It doesn't matter your skill level or the bike you are riding, he is beyond knowledgeable , passionate about his work, makes sound suggestions, and is enthusiastically encouraging. In a world where no one seems to care much, you will feel truly taken care of in Bicycle World. I send everyone there!
It’s not the products it’s the people. Eric is amazing. Just talking about the products gets you incredibly excited to get out and ride. His depth of knowledge and enthusiasm is beyond infectious.
Eric recently tuned up my bike and did an excellent job. He is always reliable and completes the work in a timely manner. I also appreciate his honesty when I ask him questions about what repairs I might need. Not to mention last time I was there Ilene made the most delicious complimentary brownies :)