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   3933 Reviews
The Co-Op, Southgate House,
Pickering, YO18 8BL
01751 474 220
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Recent Reviews:


I think you are fair and you soon get the problem sorted with repairs. Really enjoy every minute on my ebike. The pedal that Mike recommend and fitted after my knee surgery is the best thing, I thought my biking days were over but thankfully get to enjoy the Yorkshire Wolds. Thankyou very much big bear bikes.
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You have a very good range of good quality products. Your staff are very knowledgable, helpful and friendly a very pleasant environment it’s good to come into your shop We have just had our two bikes serviced with you. We found the service very professional and to a high standard and we like to be able to discuss points.
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Great customer service, friendly, professional and informative. Good communication regarding all aspects from timeframes to product delivery. When picking up my new bike took the time to go through all elements of the bike, set it to my weight and there was no rush to do so. All the staff have been great from my initial visit to picking up the bike! Can’t recommend them highly enough and will now use them in the future.
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Great service from both the team at Pickering and at Dalby Forest. Friendly helpful advice, great range of products and always happy to help out. We will definitely shop there again!! Thanks guys, especially Oliver and Mike at Pickering, and I think it was Sam and Freddy on the bike hire at Dalby. Excellent service
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Big Bear repaired the punctured tyre on my disability scooter quickly, and at short notice, as I was 100 nmiles from homw. Great friendly help, thanks. Martin, Sheffield
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The lads are absolutely fantastic! A real credit to you as a business! Wouldn’t go anywhere else
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Very efficient and helpful service from the team - provided information for future tyre choices applicable for my riding requirements and experience.
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Personalised and efficient organisation
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Great service
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We recently purchased an e-bike from Big Bear Bike, and couldn't be happier with both the bike and the overall experience. From start to finish, the service was excellent. The staff (Oliver) were friendly, knowledgeable and genuinely helpful, taking the time to answer questions and offer advice without any pushy sales tactics. The e-bike itself has been fantastic and has certainly lived up to expectations. It's comfortable, enjoyable to ride and makes cycling an absolute pleasure. It's refreshing to deal with a business that clearly values its customers and takes pride in the products and service it provides. We wouldn't hesitate to recommend this bike shop to anyone considering purchasing an e-bike. A great experience all round and a very happy customer!
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Great products and service.
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From the minute I walked into the shop Oliver was incredibly helpful and informative. He was able to show me a wide variety of bikes and helped me decide which bike I wanted to order. Throughout the process, Oliver kept me up to date with progress and then was really helpful during the hand-over of the bike. The finished built bike is beautiful and is exactly as I wanted it, with all the additions I requested and the process was seamless. I would highly recommend the products and services at Big Bear Bikes.
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Can’t thank you guys enough really friendly and extremely helpful. A lot of knowledge between you guys. Many thanks
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The Trek Checkpoint was exactly what we’re looking for at the right price. The salesman was extremely knowledgeable, patient and explained all the new features of the model.
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Good sales and service
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Excellent service from very knowledgable staff. Unbeatable priced
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Quality, excellent customer care no pressure and always welcome give good advice all round service brilliant.
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Great service from start to finish servicing and repairing my e bike. The bike looked transformed and now rides as it should. A very knowledgeable and friendly team with great communication at each stage of what was required
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Fantastic service . Amazing and knowledgable staff. Really care about the customer and providing an excellent service .Staff go the extra mile to ensure total customer satisfaction., A brilliant bike shop and workshop. A fantastic team .thank you. Great bikes at competitive prices and good quality workshop.
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Great customer service. Lots of advice available and friendly approachable staff. They were really helpful when ordering parts and giving fitment advice. Everything a local bike shop should be.
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