Big Bear Bikes
3298 Reviews
Recent Reviews:
March 10, 2025
Ben Myers
March 10, 2025
P.G.
March 8, 2025
S.C.
Big Bear in Pickering is our local bike shop and my wife and I have bought three bikes there between us. We always spend a good while thinking over a new purchase and might go in several times when considering it. They give you space and time and you never feel pressurised to reach a decision. The staff are friendly and knowledgeable, and most of them seem to be keen bikers themselves. They are happy to spend time with you and give helpful advice. I get the sense that it genuinely matters to them that you end up with a bike you're happy with.
I would add that on several occasions over the years when my wife or I have dropped in with a problem and expecting to have to leave the bike, they have, instead, sorted out it on the spot - even though they were obviously busy at the time. It's been our experience that, if it's not a big job, they're prepared to be obliging and get you going there and then if possible.
From looking around on-line, I don't think that big Bear are necessarily the cheapest, but - for us - the in-store experience and the quality of subsequent customer care and service more than compensate for that: it's the reason why we keep going back.
March 8, 2025
Fionn Reid
March 4, 2025
David Harris
I approached Big Bear Bikes following a referral from my best mate and they didn't disappoint. They quickly sourced the specific Trek eMTB model I was searching for. We agreed the price and a date for pick up. On arrival at the shop I was greeted by Oliver who gave me a comprehensive run down on the features and operation of the bike. After a quick trial and a few tweaks I was on my way. Look forward to returning for my 6 week free follow up service to make any further adjustments.
February 23, 2025
Richard Moulson
February 22, 2025
Lesley Brockwell
February 21, 2025
Martyn Norton
February 14, 2025
Sarah Baldry
Big Bear Bikes offered an incredible deal on a fantastic Trek en-bike, then advised me on how I could make it even more affordable by buying it through a ride to work scheme. They recommended the most cost effective scheme, and were very patient while waiting for it all to be set up. The bike was then built for me, and hand delivered halfway across the country, for a very reasonable delivery fee. They called me to make sure my deposit was repaid before I had even remembered it. A very human service with a trustworthy and knowledgeable team.