Polite friendly staff that had our 2 bikes ready to take home within a hour even though they were very busy and made sure the bus is were right for the children
My husband and son were both looking for new bikes and from day one Mike has been extremely helpful. A few test rides and visits later they were both ready. The process was so easy- bought then bikes online then had a phonecall discussing our requirements (we wanted current Matt Jones handlebars keeping as they were a birthday gift) and nothing was too much trouble. One more trip to take the bars, plus select pedals and grips and then a final pick up. Both disappeared out last night to take them for their first run and I could see the grins on their faces as they rode past. Priceless.
I have come to Big Bear Bikes now for three years. Each time I’d speak with Mike about the prospect of purchasing an electric bike, pros and cons. I found Mike to be very knowledgeable, polite, helpful and listened to my concerns and requirements. Two weeks ago we got over the finishing line. (Not Mikes fault 3 years, my concerns about battery power. I think they’re at a good point now for my size and weight) I picked up my Trek Powerfly Friday 5/6/26. Mike spent an hour with me explaining things setting the fork suspension, tyre pressure and pairing the bike to my phone. Again nothing to much for him. Each time I visited the shop I found it to be busy with lots of activity going on, all the staff seemed to be happy to help with good knowledge and advice. I’ve test rode three or so bikes over the years, this is encouraged to get the feel of the bikes. You don’t get that online!!! With so many bike shops disappearing from the high streets nowadays, I world say get out and buy from one you can visit and BigBear Bikes is a 5 star experience. Thank you guys Lea
The initial description of electric bike types and then narrowing the field down to the one that would most suit my needs was excellent - well done Andy! The handover was equally as comprehensive - well done Mike! I love the bike, I still get to enjoy the thrill of the ride, get the exercise in but without the strain my conventional bike delivered in spades. Happy :-)
Harry went above and beyond to help fix my ebike I was going on holiday in 2 days yet despite the workshop being full he managed to get my bike repaired thank you to him and the workshop team it was really appreciated