I like the personal service. Staff at big bear have a genuine interest in what riding you’re up to, where you’re riding and what bike you’re currently on.
The range of knowledge and experience across the the staff members is wide which gives a greater level of support.
Have been a long standing customer of Big Bears for many years, together with my late husband. They have gone over and above to help me in what has been a very challenging time. They exceeded expectations and were extremely knowledgeable, taking time to explain and show me my new bike, helping me get the set up right. Their expertise helped me make the right choice with frame size, components and pick the right bike for my requirements.
Can't recommend them enough. I won't go anywhere else.
All the staff have been very helpful and patient when purchasing the bike for my daughter and setting it up. I feel confident with the after care and would not hesitate to ask for help/advice.