Excellent service from start to finish. Took time out to show me various options and ensured I had a thorough test ride. No pressure sale and looked to give the upcoming discount early. Once product arrived took time to run through everything to ensure I knew what I was doing and how to operate the various functions, etc. Will be back, top notch product selection and great customer service.
Oliver looked after me from start to finish and made me feel very welcome.
His product knowledge was impressive and this coupled with his own personal riding experience enabled him to answer all my questions.
All in all the purchase of my new Mountain bike and the purchase of associated equipment and clothing was a wonderful experience.
A very satisfied customer
Peter Mountain
I was offered a good solution, the mechanics team completed the job quickly and I was informed straight away. The work was a great price and I am extremely happy with the repair. Front derailleur now works better than it ever has and I can action it with my bad wrist. I could not before I took the bike to Big Bear
Excellent service from the shop. Bought a bike for our son and Alistair was extremely helpful and just a really pleasant person to deal with. Highly recommended!
Many thanks for the prompt delivery, and for supplying me with exactly what I was looking for, despite there being no photo on your website - a chainring for a Haibike Trekking 5. Helpful and friendly on the phone too. What more could I ask for?
Very impressed from a call after ordering online to confirm the order but also thank me for the order, to the updates on order and build of the bike to collecting. Genuinely cannot fault any part of the whole process and to top it off, it was the best price I could find for the bike I wanted. Thank you.
Perfect from walking feeling welcome and greeted. From finding the right bike to finding the right equipment. The pickup of new bike with info how to look after the bike throw winter and where best to go for a ride. 10 out 10 thank you guys