Big Bear Bikes Googlemaps

   3743 Reviews
The Co-Op, Southgate House,
Pickering, YO18 8BL
01751 474 220
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Recent Reviews:


Amazing staff and service let me try any ebike I wanted to test without any pressure to buy anything and just very pleasant people in general .. great service
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Service from mechanics and service team is outstanding. Fixed a long term issue that other dealers couldn’t
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good service and very helpful
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Personal service. Knowledgeable - interested staff. Range of products that you felt had been well curated for quality. All round service form purchase to repair. Good communication. Just brilliant!
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Prompt and efficient, friendly staff.
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This is the 1st bike in 14 years, that hasn't been an Internet direct order, and the 1st bike I've physically collected from a shop since 2012. It was very refreshing to have it all built up and set up for me, and the staff spent ample time guiding me through its various features. I would highly recommend them and their store, which carries a huge range of bikes and accessories to suit all aspects of cycling.
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Always a great service from Big Bear, I think the young lads name is Harry I dealt with for my service? He is super friendly, very attentive and is easy to communicate with. Bike rides like a dream now, I like to look after it but I’m no bike mechanic so it needs that experienced touch every now and then. Alistair is also a key member of the team, he sold me the bike a year ago and I was very impressed by him and that continues to this day. Riding through hubfest yesterday he stopped me to talk and check the bike was good after its service, he didn’t need to do that but he genuinely cares about the company and its reputation. The only thing I would suggest and this isn’t a negative at all, is have you thought about a portal to check the progress of your bike service and/or your bike order? It would be great to see how long ahead is your bike, you could even suggest fixes on their for customers to approve, upgrades available and then alert the customer when the bike is ready for collection. Top service all round, see you soon
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Great service. Friendly. What’s not to like!
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We love the bikes and liked the attention from the staff
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Very helpful
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Efficient, Professional and Friendly 😁
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Great customer service
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The service team went the extra mile to identify and sort the ‘creak’ on my gravel bike. At no stage was I made to feel like I was worrying over nothing ( even though I’m a grey haired lady rider).
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Great service from start to finish. Great communication from Alistair making it a real easy sale. Travelled 4.5hours from south wales to collect the bike and service on site was excellent. Any questions or requests were answered and dealt with friendly and professionally. Would definitely purchase again from Alistair/Pickering store.
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Good customer service and a good advice and explanation on how to use the bikes motor and system very helpful staff too all round
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Great selection of bikes available to see and test at the store. Staff knowledgeable, friendly and helpful, the customer service provided at Big Bear Bikes makes choosing a new bike a very enjoyable experience. Thank you.
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Big Bear Bikes are always promoting and seeking new lines. I love visiting t see what they have in.
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Very Friendly staff, huge knowledge, helpfull and a very efficient and capable team overall..
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Products are really good and the service is 100% everyone very helpful
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Great experience
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