Great experience from start to finish. I bought a Santa Cruz Bullit from Big Bear Bikes. They set it up for me and fitted ride wrap. It was ready and delivered ahead of schedule with a really helpful, informed handover. Thanks Rich, Alasdair, Andy and the team.
Helpful, friendly, knowledgable. And a variety of bikes to choose from, not wedded to one particular make. I've been to 3 other 'local' bike shops and yours had what I needed. Thank you.
You carried out the repair to my bike's brake ok. I was a bit disappointed that the component had failed after 14 months from new of the bike mainly sitting in the garage, but I understand that Shimano have to approve any warranty repairs.
Great customer service.they don't push you in to buying and always great value I am always in big bear . Oliver always been good person to know so helpful and polite
Love my new elesbike and it was priced competitively. Mike the salesman was most helpful and knowledgeable and I was able to try it out before I made the purchase.
Andy delivered my bike a week later after it had been pdi’d and explained everything thoroughly and answered all my questions. Cannot thank him enough for his help and patience and suggestions of good rides in the area. Would definitely recommend this company.
Great shop and selection of bikes and equipment.
Smooth online purchase of a new bike and telephone contact shortly afterwards. Technical error in collecting the bike but Staff went out of their way to sort out a personal delivery of the bike straight after the weekend.
Great effort guys and I will definitely be using Big Bear Bikes again in the future