The service team went the extra mile to identify and sort the ‘creak’ on my gravel bike.
At no stage was I made to feel like I was worrying over nothing ( even though I’m a grey haired lady rider).
Great service from start to finish. Great communication from Alistair making it a real easy sale. Travelled 4.5hours from south wales to collect the bike and service on site was excellent. Any questions or requests were answered and dealt with friendly and professionally. Would definitely purchase again from Alistair/Pickering store.
Great selection of bikes available to see and test at the store.
Staff knowledgeable, friendly and helpful, the customer service provided at Big Bear Bikes makes choosing a new bike a very enjoyable experience. Thank you.
A Fantastic shop with very understanding staff who all have a wealth of knowledge and Cycling experience.
Took my bike in with The instructions to upgrade every possible item and to say the least I am Shocked and Amazed as to the results this Professional Cycling team have achieved.
Highly recommended Shop which carries a wide range of Bikes, Products, Knowledge and Services.
Many thanks to you all!!
Always give top level service, we have recommended the team to several people now who have been and bought bikes, well done all at Big Bear bikes and keep up the good work.
Great service and knowledge from Oliver and Alistair, really took their time to understand my requirements and deliver excellent customer service, thoroughly recommend! ⭐️⭐️⭐️⭐️⭐️
There’s always a welcoming atmosphere at Big Bear Bikes 🐻🚴♂️. The team are incredibly knowledgeable and happy to help, and they offer a huge range of bikes, clothing, and accessories to suit every rider.
What's not to like😊