Great prompt service very knowledgeable of the products and nothing is too much trouble if you do have a problem and the products available are top qauility
Always dealt with very friendly and helpful staff.
E-bikes have just been in for service, and fully explained what was done and new parts changed that were worn, to ensure bikes back to as new conditions for further use.
I’m absolutely delighted with the service and support I received when purchasing my Trek Rail+ 8 Gen 5 eBike on 27th February 2026. From ordering to collection took less than a week, which was brilliant.
Big Bear Bikes will definitely be my go-to bike shop, and I wouldn’t hesitate to recommend them to friends and family.
A big thank you to Oliver for all his help throughout the purchase and for the detailed and professional handover explanation, [FIRST NAME REMOVED].
The showroom is vast and there is a fantastic selection of both bikes and equipment. The staff are so friendly and helpful, always on hand to give advice and show you a product without any pressures to buy. I recommend them to everyone, we bought two bikes and some equipment and will be definitely use them for servicing, and further purchases. Outstanding!
Excellent knowledge and fantastic customer service. Really friendly and couldn’t have been more helpful. I would absolutely recommend Big Bear Bikes to anybody wanting to purchase a bike or related accessories/equipment.