Evan worked with me for a solid half hour, designing a shirt for me to wear to a rally. The care and dedication he put into making a single letter look more like a "P" than a "D" was, frankly, above and beyond. I would have expected someone to look for different fonts to try to make me happy, but he meticulously crafted the design to make it fit my request and complement the style of the rest of the word. Then, he spent even longer making a capital "H" look less like a lowercase one, just because I wasn't 100% pleased with it. In a world where customers feel rushed through transactions, Evan is a shining example of someone who not only values the customer, but executes his job like a patient craftsman. I really can't say enough about what a remarkable job he did and how well he took care of me! I'm now thinking of what other designs I can create, just to give him more business! I couldn't be happier with my shirt, and I couldn't have dreamed of a better designing experience.
The staff was extremely nice. They were very accommodating. I was unhappy with my first shirt through no fault of Big Frog. They worked with me in having a second shirt made that was much more to my liking. I would definitely recommend them.
I've worked with your shop 3 times now and the customer service has been excellent. In late 2015, I stopped in your store to get a quote on t-shirts for a conference that I was planning. The sales associate (I'm sorry I don't recall her name) was very helpful in explaining our options and provided a timely quote. Unfortunately, our event was postponed
When we rescheduled the event for fall of 2016, I returned to Big Frog to get an updated quote and met with Evan. Once again he was very helpful in presenting the options for screen printing and provided the initial quote. Over the course of our event planning, our details changed several times and each time Evan provided an updated price quote. When the time came to place the final order, we ran into some issues where the selected shirts were not available from the supplier. Evan quickly notified me of the situation, presented comparable options, and was still able to deliver the job on time. I just picked up those shirts today and they look great.
In addition, I've used Big Frog twice to purchase one-off garments, and was pleased with the results both times.