I bought a hoodie from you quite a few years ago, and I loved it ❤️ but I lost it 😢
I stopped by your store and asked if they would be able to replace it... I was so excited that they were able to do that for me. It's a Duluth design that had Kraken in our Canal, with the Aerial Lift Bridge.
Extremely courteous, helpful and knowledgeable service!! Emma went out of her way to share a way that we could get a better price for our order. Because of the positive experience I have had with them in my day job, I will be working with Big Frog for all orders for the nonprofit that I run.
Friendly and professional- willing to do the smallest of jobs! Only complaint was it was a little nerve wracking regarding pickup date/time for my personal need/deadline..
I really appreciate that each product is made to order instead of maintaining stock. It may take a bit longer, but it's worth the wait to know the process is environmentally friendly and ethical.
We were part of a big order for our hockey tournament and one of our shirts came the wrong size, and not only did I get a fast email response on the issue, they also made us another shirt in a very timely fashion. I have used this establishment before for a couple of my own personal shirts and always had great service.
I walked in on a whim to get matching t-shirts for our honeymoon. The representative was super helpful and fast with their design assistance. They also had the shorts finished in time for our trip (3 days later) without charging a rush fee. I would definitely use them again for any custom shirt orders!