Big Frog of New Braunfels
3336 Reviews
Recent Reviews:
June 30, 2025
Esther Mata
The customer service when I placed my order was excellent. Everyone was helpful and patient with me. I was told that the order would be ready before the date that I needed it.
I placed my order at around 2 weeks ahead of time. All the t-shirts were in stock except for one childs t-shirt - of which they said they would have on time. I mentioned how important it was for the order to be completed by a certain day. All was excellent service.
However, I had to call every two days to see if the order was being processed.
Each time I called - the only answer I would get from the person who answered, was "yes - were working on it. T-shirt has not arrived yet (Recall - only 1 child's T-shirt had to be ordered). I called several time - to only receive the same answer. I felt like I was being "brushed off" with the same response each time.
I was wondering - why didn't they print the ones that I ordered and the shirts were already in stock? I had paid up fron. Anyhow, I was not happy that I had to continuously follow up on the status of the order and that I would be brushed off each time.
Finally, one day before the designated time for completion - I called again - that the one t-shirt had arrived and order would be ready the next day and that they would call me. When the day arrived - I still had not rec'd a call. - so again, I called just to find out what time I could pick up the order. They did not know where the order was - rep had to go to talk to someone about it and then I was told they could print it really fast and it would possibly be ready before they closed the store. It was ready, thank goodness. But not happy at all with the customer service to follow up and be truthful about the status of the order.
June 27, 2025
J.R.
June 25, 2025
Steve Rothrock
June 22, 2025
B.L.
June 13, 2025
M.M.
Canyon Lake, TX
Canyon Lake, TX
June 12, 2025
D.L.
June 10, 2025
K.B.
June 8, 2025
Jim Reale
June 6, 2025
Rita Fries
From the moment I walked in, I was taken care of! They listened and worked with me to get exactly what I was imagining in my mind, to get it onto a shirt. It was a wonderful experience! My Representative was patient, caring and worked diligently on my behalf. I HIGHLY recommend Big Frog for all your t-shirt needs!
June 3, 2025
Chad Otte
May 31, 2025
K.C.
I walked in and spoke with Chrissy(?). Can’t exactly remember her name, but she was so helpful and let me walk right up and design the T-shirt with her at the computer and she showed me the various shirt and tank top options. So so helpful! Then I called later and added more shirts to the order and the order was still ready on time! Great customer service and great product! Thank you!!
May 31, 2025
R.K.
May 30, 2025
Aaron King
May 29, 2025
Kerri Pinault
May 29, 2025
M.W.