Joe was very helpful and friendly. He didn’t try to up sell me on anything he just explained the difference in helmets and bikes. He recommended the bike that would work best for my son long term rather than what will only fit him right this second. When I was able to pick the bike up Nick had it ready to go and loaded it in my SUV for me. My son loves his bike and I’m very happy with my experience. Highly recommend!
I purchased my wife's Trek Marlin 6 (Medium) last week. Both employees assembled, installed accessories, and adjusted my wife's bike for her when we arrived. They took the time to adjust a few settings, (handlebar angle, grip angle, seat position, etc.), before my wife's first ride. Bike and Soul also offered a free check up on the Bike within the first year. We enjoyed our conversation with the employees as we waited for the final accessories to be installed and the adjustments made. Very friendly, knowledgeable, and professional staff.
Thank you so much Libby for making bike purchasing easy! I really apprecitated the law enforcement discount and how welcoming you all were! That's why you got another bike sold to my husband too. We love our Treks! We will be back!