Easy straight forward sale. Packaged well upon arrival.
Would have gave all 10stars bike shipped with a defective dropper that will require additional downtime.
Could have been found at bike setup
My wife and I needed to accessorizes our e-bikes, so we rode them down to the bike barn and they took great care of us. While we waited, we got exactly what we wanted and they installed in minutes. They didn't have one accessory we wanted, but they order for us, called us promptly and installed for us all within the time period they promised. Great Job!!!!!!
Bike Barn employees treat everyone like a special customer and they go out of their way to complete repairs right the first time. What more could you want?!
I have been mountain biking since the late 80's and this was one of the best bike-buying experiences I’ve ever had. I bought a Specialized Turbo Levo S-Works from Bike Barn—my first e-mountain bike—and Greg walked me through every step. He answered all my questions, helped configure the perfect setup, and shipped the bike to California packed like fine china.
When my local mechanic had questions during assembly, Brian at Bike Barn was immediately available and super helpful. Later, when the battery cover broke (a known issue), they quickly handled the warranty and shipped a replacement part.
Professional, knowledgeable, and very honest—Greg and the Bike Barn team are top-notch. Highly recommended!