Brought my bike in only for fixing a broken cable and a tire change. Email said other things were found that were needed and gave an estimate I thought was reasonable. Next day picked up my bike and it was like new. Thanks!
I was greeted as I walked in & asked how could I be helped & then was escorted to the various products I was looking for, answered all my questions & checked me out very pleasantly & efficiently. Thanks
Very knowledgeable, patient and thorough in explaining various products I am interested in. Also very helpful in checking with Santa Cruz Bicycles as to when my new bike will be shipped. When I have emailed questions, I get almost immediate responses. Keep up the excellent work!!
Bike Doctor Frederick stocks most bike items I am looking for. 9 times out of 10 the employees will talk with you for a long time about anything you ask. Makes you really feel valued.
Bike Doctor,
Outstanding service as always! We appreciate your time and attention to providing quality service to our Trek bikes. Thanks again.
McElroy’s
Jefferson MD
The helpful staff and timely service. Although there are other shops much closer to my home, Bike Doctor Frederick is well worth the drive, as I know they will have in stock or order what I need and/or take care of any repairs with great care and skill. This is a top notch shop!
I bought my first bike from Bike Doctor Frederick in 2011 and have remained a loyal customer ever since because of the outstanding customer service from Brian and his team. They are all well trained in their specialties and listen to my needs and wants in order to find the right solution. You will be greeted as you enter the shop and well taken care of whether you need a new bike, a component upgrade, a repair or an accessory. And they don’t push the most expensive products or things you don’t need. I recommend them to all my cycling friends.
Phenomenal customer service. I special ordered a pair of shoes and the store was kind to hold them for me since I was unable to pick them up for a few weeks.