I was in for shifter cable replacement. The bike shop mechanic Johnathan was able to provide honest assessment and do things right with solid pricing. Many thanks.
I’m back on the road no time lag.
In a time crunch to buy something on sale and they got it done. Had to get my bike to them to fit a Saris H3 in less than an hour before closing. Bert helpful in the limited time available.
the service person went beyond my expectations. I only asked him to change a tube and it came back changed and cleaned up. there was a clot of dirt and mud on the wheel when I gave it to him. I was very happy to see the extra work and care given.
the order was placed for pair of crank bearings and they came after the power outage in mid Feb. they issued me a credit because the vendor would only ship 10 and that is initially how the order was priced. The integrity shown in giving a credit was unexpected and appreciated. That is putting customer service into action that gets return business.
Thanks,
[NAME REMOVED]
great shop great people
The best sop I have I ever had the lady and man that helped me are the very best
Please do not lose them they care
[LAST NAME REMOVED]
Tony was very professional and provided exceptional customer service. It was near closing time and Tony was able to do a post accident bike inspection without making me come back the following day. I am very thankful.