The entire process was quite easy. You were quickly responsive to all our questions as were first time riders. The registration process was easy and quick. We are looking forward to our week with you in July.
I was shopping online for a very specific item that was requested by a relative, as a gift. Bike World came up as a vendor who still had the item in stock, so I placed an order. The next day, I was contacted by one of their employees who left a message stating that they didn’t have the item I had ordered, but had something very similar but not the exact item. When I called Bike World the next morning, I spoke to, Steve L., whom I informed of the reason why I wanted to find the exact item and subsequently decided to cancel my original order. After hanging up, Steve called me back within 10 minutes and told me that he was able to find the exact item at one of their other stores, if I was still interested. I told him I was and was able to pick it up a few days later. Thanks so much, Steve! I appreciate everything you did!
Jeff K.
I recently purchase a bike from Bike World in Ames, IA. I received help the minute I walked in the door. The staff were very helpful and informative and allowed me to take my time testing several different bikes on 2 different visits. After I purchased my bike, staff were happy to mount some accessories for me. Later, I brought it back to the store to have the handlebars adjusted. Staff took time to show me how to do this and also shared other maintenance tips for me. CH
This was about the purchase of a new bicycle. The sales personnel were knowledgeable and listened well. Multiple visits to the shop each provided additional information to help narrow down the options. Repeated test rides also helped narrow down the options and also ensure that the bicycle was a good fit.
The first 20 mile ride the next day confirmed that the bicycle purchased was the right one.
Thank you for your help.