Matt (and the rest of the staff) were extremely helpful and answered all questions. The e-bikes are solid and easy to ride. Haven’t logged many miles yet, but expect to ride a lot the balance of the summer and into the future.
I especially like the throttle for steeper hills - makes it easier on my old knees!
Got me in with no apt and had new tires put on while I was at work and they were done the next day. Friendly service (Sterling) for pick up and drop off. Best bike shop in the Des Moines area!
The bike technicians and staff have always been very helpful and accommodating when we’ve gone to the store. I had an appointment for my bike repair but needed to accelerate it and they were able to find time to do that with some flexibility.
Great communication too related to my bike repair.
I enjoyed the interaction with the employees @ Bike World Douglas. Really enjoy working with Sterling & appreciate the patience & time & information. Good service is definitely appreciated These days.
I was looking for a pair of road cycling shoes and the staff helped me with all my questions and was able to have the pair I was looking for sent to the Urbandale store.
Always professional and helpful
The service support was excellent as well as the predisposition to help. We arrived to Des Moines due to the 70.3 with two bikes that needed some service and Bike World, specially Kristine was very kind and able to help!
I would strongly recommend Bike World to everyone.
Very helpful sales people. On Saturday, we walked in to the store in West Des Moines looking for the bike we'd seen in the ad. They didn't have it but, the salesman quickly called the Urbandale store and they had it. They held it for me until Tuesday when we could come to pick it up.