I haven't had that kind of service by anyone in years!!! Shamus was absolutely fantastic to deal with! Such a happy demeanor, so very willing to help, very knowledgeable, and an absolute gentleman! We need more of him in this world!
Would highly recommend Bike World! Great service at a great price!
The people working there are AMAZING! Mark, Matt and Shamus are always extremely helpful and knowledgeable.
My wife and I purchased 2 Sedona 2021, they helped us with every aspect of the bike. After that we purchased bontreger lights and they helped us set them up, one didn’t fit right and they took care of us. We got the aftermarket bag and it didn’t fit right and they gladly helped us find one that fit correctly.
Matt Winter is the epitome of customer service! He didn’t seem like he was doing anything out of the ordinary, but his patience while helping myself and my 70 year old mom was absolutely outstanding. He never hesitated for a moment to adjust this or that to make the bikes we tried as perfect as they could be for us. Thank you Matt. I love my Pineapple mom-bike So very much.
Also the store was clean and well handled in these crazy Covid times.
I will 100% send everyone I know who is in need of anything with a bike to BikeWorld in Urbandale.
I brought my trike in with a flat tire. The store did not have full staff. I had just purchased new tires there recently. Justin took my trike back, removed the wheel and could find no punctures in the tire. As it turned out, the strip that is on the inside of the wheel had deteriorated and he thought that was the cause of the flat. He talked to me about co2 inflators and the differences and also showed me how to remove the rear wheel. I was very impressed with his attention and information.
Friendly, knowledgeable staff. Very competitively priced for products and services. Great inventory of bikes, accessories and apparel. They were able to get my bike fixed the same day and I was able to get back on that same day. I really appreciate these people and the pride they take in their work.