The staff is always so friendly and helpful when I come in, I never have to worry about asking a “dumb” question, because they always take the time to explain things in a way that makes me feel confident in my purchases. They have been my go-to shop since I started riding ragbrai back in 2011.
've been a customer for 20+ years because of the great service you've always provided me. No sales pressure, just friendly well-informed folks that truly seem to have my best interests at heart. I especially want to mention Thomas Davis as an outstanding representative of Bike World who has earned my business many times over.
I like the customer service I received just walking through the front door. However, after fixing my flat tire, the tech left grease in several places on my bike frame. I'm hoping it was just an oversight.
Matt was awesome. Very helpful and knowledgeable. Answered all of our questions and made good recommendations for our needs. Excited to get out and ride. Great quality bikes and friendly fast service all around.
Thomas did a great job of helping me explore the options in my price range. He is very knowledgeable and helpful regarding the choices and took his time to explain. He did not rush me and was very helpful!
The bikes and maintenance service available at Bike World are top notch. And the helpful sales staff make sure you know how to use your purchases.
I recently bought a pedal wrench and the salesperson showed me the best way to get leverage with it without banging your knuckles.