I was having trouble with spokes breaking on the rear wheel of my Cannondale Adventure 3. I brought the bike into Bike world and Khristy took the time to contact Cannondale and they agreed to work with her to re-spoke the rear wheel. While I had to bike in for the repair she offered me the yearly maintenance at a reduced price as well. This is why you buy your bike from a reputable dealer instead of for a reduced price online!
Thank you to Urbandale Bike World for calling me, even before business hours, after I placed an online order and asking if it would be helpful if they sent the bike to the Ames location for pickup when he saw my address. It was much appreciated.
Bike World is the best! They provide prompt, complete service for our bicycles and treat all their customers as being important. Some stores, if you are not a "Lance Armstrong" rider, treat you as if you are something less than special. I love the teams in both the Urbandale and West Des Moines stores. I am a customer for life!
Staff is proactive in making sure you get what you are really looking for;. It’s easy to be overwhelmed, and the staff helps you cut through the clutter.