The people at Trek were friendly, explained everything, fix my bike quickly and for a low cost, and didn't try to upsell me. It was an efficient, stress-free process. Thanks!
A busy Saturday in the bike shop yet an employee came from the back and immediately found a customer to help.
Knowledgable about my helmet search, allowed me to try it on for style and size and even adjusted the straps upon request. I bought one for my self and one for my husband!
With phoone ringing while checking me out he remained calm and attentive to both the phone and me.
Very clean store, all of the salespeople there are very friendly and helpful. I had the pleasure of meeting Donald. With his knowledge and being very patient with my wife and I we actually purchased two bikes. I would highly recommend visiting there for your bike needs.
The gentleman that assisted me was very knowledgeable, friendly, encouraging without being pushy, and down to earth. It was a very pleasant shopping experience, and I appreciated his attitude and ability to ensure I felt comfortable and selected the right bike for me. He even helped me load the bike in the back of my car. I highly recommend Trek Bicycle Newport News, thank you!