Their drivers are extremely courteous. We have a very difficult driveway and one day, a driver got his truck stuck and made some extreme ruts in the lawn. He worked very hard to rectify this. They have all been polite and friendly. I am particularly impressed with one of your drivers (Damien Nutting) at how expertly he handles those big rigs. He never leaves a mark.
I have been extremely ill and hadn't been using my wood stove which is my main source of heat. In fact, my family was coming over that evening after work to carry in wood from the woodshed. I had no wood in the house. I had arranged for a propane delivery on line. My tank was filled in November and that is usually enough propane for a year. I had no idea how much fuel was in my tank, because I was too sick and also too short anyway to read the gauge. The day the deliveryman came, he banged loudly on the door twice. By the time I got to the door he was almost back at his truck and I thought he would begin the the delivery. I remember thinking, does the delivery person always knock so loudly? I decided to stay in my living room. A little while later there was more loud banging, and I answered the door. He was happy to see me and explained the tank was almost out of fuel, and he had seen my car so he knew someone was home. The last of the propane actually was used as we stood there. He explained the law that a tank needs to be locked if there is less than 5% of propane left in the tank, and that's why he banged so loudly on the door. He then filled the tank and checked my propane cook stove and heater. He persistence saved me from getting very cold, and going through the process of getting my tank unlocked. If you have an employee of the month, it should be him. Please thank him again for me.
Sales # 7222
Camille H. Noble
1866 Robert Young Road
Starksboro, Vt. 05487
[EMAIL ADDRESS REMOVED]
Just before Christmas we had a delivery from your gentleman and he came at my house and delivered some gas and he saw how I was living and the Blue Flame in Richmond delivered me ten bags of food and a new heater that I needed very bad and I appreciate it very very much.
Personalized note on the gas delivery receipt, thanking me for clearing a path to the propane tank. Also, it was great to have the delivery made automatically this time. Over the past couple of years, I've had to call then the tank has dropped below 40 to make sure a delivery was scheduled.