Exceptional service. I brought my Trek in for repairs. They did a thorough evaluation, patiently explained all that should be done and why, did a great repair for very reasonable money. I can have hoped for nothing more.
Great price on the part I needed, great customer service and great technician support. The techs talked me through the repair (I’d never done before-replacing a derailer on my son’s bike) and we got the job done without issue.
I always feel welcome when I enter Blue Ridge Cyclery. The service is excellent and the staff is kind and helpful. I recently had my bike serviced by Curtis, and it is as good as new!
Received personalized service from Shawn in helping me pick out a new saddle. He went out of his way to show me two, and explain why he thought one of them was the better choice for me. Looking forward for testing it. Thanks for being there.
I’m not a biker but my son has fallen in love with Mtn Biking. I’m usually tasked with taking his bike in for repair or maintenance and walk in completely ignorant. The employees never seem put out or annoyed with my questions, it’s actually the opposite. They are always willing and ready to answer my questions and show me what I need to know or tell him. When we were ready to buy a new bike we didn’t feel pressured to buy the most expensive but to buy what fit.
The biking community is amazing and those who serve them are too.