Greeted by young lady who held door open while I wheeled bike into shop for service. Needed 2 tires which were changed and bike ready for pickup next day. Thanks for the great service
I like the selection of high quality bikes, components, and apparel available in their stores. I was able to demo a top level MTB to ride local trails during my vacation, and buy gels and hydration mix. Also, I greatly appreciated the ability to pick up the demo bike from one store, and return it to a different store.
You helped me find a trainer that would fit my bike, ordered it, and then assembled it and made sure I could load my bike onto it safely and securely and operate it. I would have had great difficulty figuring out the assembly instructions on my own. Great service above and beyond. I'm very grateful. An e-bike is most likely in my future, so I'll be back.
You (Matt) helped me even though I had no appointment He took care of multiple problems I had with my bike (installed new seat; replaced front wheel axle I had misplaced; air in tires; showed me how to adjust the front brake pads) all with kindness, professionalism and good nature! I’ll recommend your shop to everyone and I will be back! Thank you so much for your stellar service!
Sincerely,
Ruth Morsch
The formula is simple: professional services provided by professional people. You guys/gals are nailing it. I needed unexpected repairs and predictably they were performed above and beyond my expectations.