I exclusively use bike repair services at the Hollymead location. All the technicians are extremely knowledgeable. Curtis and Joe have helped me out numerous times. They not only have repaired simple issues, but they have identified warranty issues, discussed them with Trek or SRAM, and replaced defective parts. They truly care that my bike is in the absolute best condition, and I only ride recreationally. Their work is always done fast and efficiently. Also, a shout out to Jip who keeps the rest of the store fully stocked and in good condition.
The repair service has always been friendly, fast, and well done. And I always feel like I get a very thorough explanation of what is going on, which I really appreciate.
Jip was great to work with, ordered two bikes over the phone. Very knowledgeable about the products and helpful in getting all the items need to start our riding experience. Jip even delivered the bikes as we are still working on what bike rack will work best with our car.
My first time in an actual bike shop and I was pleasantly surprised with the exemplary service. Very upbeat, positive, and skillful staff! They didn't try and push new bikes on me and gave me an excellent evaluation/recommendation for my existing bike. They fixed it up great and rides like new for a very reasonable rate. The technician provided exceptional service and had the bike ready in just a few days. Overall, a fantastic experience and I highly recommend this shop for all your biking needs!
Greeted by young lady who held door open while I wheeled bike into shop for service. Needed 2 tires which were changed and bike ready for pickup next day. Thanks for the great service