I bought two bikes at your location, very pleased! Had a flat the other day, Saturday, at 4:15 PM and was able to get to your Preston location and get it fixed by 5 PM -- also got a new set of lights installed which I am very pleased with.
I recently brought in a totally neglected and old bike to be serviced. I am not a big "biker". Everyone was so friendly and not snooty or snobby about how little I know about bikes and the poor condition of my bike. I appreciate this because that wasn't my experience at another bike store downtown. And it's a crappy customer experience to be treated that way. Anyway, I just wanted to take a minute to mention that my experience at your store was the opposite of crappy. It was lovely. The whole vibe was great. Thanks a lot. I can't wait to get on my old, tuned up bike.