I honestly forget the name of the employee (I'm so sorry) but he was so kind and helpful with my very short-term bike rental. He also very patiently showed me how to use bike gears since I hadn't in some time and talked about a possible bike sale opportunity. I had a great experience and really appreciated it!
Service was complete with very little waiting. Staff, especially Kim, more than helpful. Whether it's shopping in the store, or getting repairs, I feel very comfortable and taken care of at BRC.
Jim was super helpful and knowledgeable about my handlebar problem that caused numbing of my hands. He spent alot of time with me to find a solution which we did! The handlebar extension piece wouldn’t work without extensive modification of the brake cables so he suggested ergonomic grips which I had never seen. Jim kindly installed them for me too. It was a great experience overall with Jim helping me. I’ll be back and hope Jim is there when I come. Thank you to Jim. Liz
I commute to work. A few times I’ve had a sudden issue arise (like on the way home and not wanting to walk the bike home) and have stopped in to inquire about the issue/service. Each time your staff have helped immediately, having me back on the road in twenty minutes or less. I am so impressed with them, and very appreciative.
Very helpful staff who knew the products, listened to what kind of biking I was going to be doing, and didn't look down on the fact that its just on an e-bike for a vacation tour! Helped me to buy a great helmet and some gloves.
Wonderful and timely service! The team was super accommodating and got my daughter’s MTB back up and running in no time.
Definitely a returning customer!