Sarah and Ryan were both very kind and supportive when I brought in my (almost brand-new) bike that I had wrecked. The repair price seemed reasonable, and the repairs were completed very quickly. We are very glad to have such a great resource nearby.
While as of this note I have not yet received my new saddle (it is being shipped to me), I can tell you that the staff at Boone Bike and the communication I've received so far about my order, has been excellent! Can't wait to get my saddle and get out there riding!
Great staff: friendly, knowledgeable, skilled, great personalities, honest and fair with repairs, offering advice and information.
Speedy turn around time on bike repairs.
Great service! My bike is so much better!
Boone Bike and Touring have great customer service and mechanics. I recently brought a new bike, when I arrived to pick it up, they were very friendly, installed the pedals that I got free of charge, and gave me a 10% discount on all additional purchases that day. A few rides later, my wheels had gone slightly out of true, likely due to the break-in required for machine-built wheelsets. I brought the bike back, and using their 90-day service policy, my wheels were trued for free and I am confident that the wheelset will now be more durable, however, If anything does happen during the first three months of owning my new bike, I know that the store will be able to sort out any other mechanical issues that come up as the bike breaks in free of charge. In short, I really like your customer support and friendly staff.
Boone Bike & Touring is by far the most customer friendly bike store I’ve ever seen. They are genuinely interested in their customers and they are extremely knowledgeable. Whether it’s buying a new bike or having a bike serviced BB&T will exceed your expectations.