Phillip was great to work with. He took the time to make sure I fully understood my options in considering which bike was best for me. He has an immense knowledge in everything cycling and I have learned more from my experience. Everyone I interacted with during my many visits to the store were positive and friendly. Thanks everyone!
My partner and I love our bikes that we bought from this shop, and the service has been great. Recently brought our bikes in for a new kickstand and a new tube for the back tire and they quickly took care of both with great service and great cost. Highly recommend!
I went to a workshop on bicycle drive trains at the Brookfield location. The host/instructor (I believe his name was Chris and he was the Service Manager) was excellent. The topic can be very complex and the attendees may know very little. Chris moved between simple and complex with ease. Think everyone came away learning quite a bit. Looking forward to the next class on brakes.
Your Brookfield location completed the repairs accurately and efficiently, and early! It was for my 13 year old son's bike, which he paid for with his own money - and your technician was very nice in talking with him and explaining the repairs done. We have enjoyed your service over the years and look forward to many happy miles ahead.
The services and products at Wheel &Sprocket are awesome- from purchase though to maintenance. The staff have always been personable and professional. Sales and service have always been expedient and quality. My personal experiences at/with W&S have been positive and will keep my coming back.
Everything! First class experience. Every staff member from simply looking at a bike, to the fitting, to the purchase has been nothing short of family feel. This is a local bike shop feel with folks that love what they do and want to see the sport thrive for years to come. In a world of corporate experience, these people are preserving a lighthouse for the future of biking.
Great service and expertise from our sales representative Phillip Godkin. George is knowledgable, patient, and helped us select the right product in a no pressure atmosphere.
Always available to answer questions before and after the sale.
We love the Trek product.
The crew was just full of excitement and kindness! It was an amazing purchasing experience, I think helped by having a shared interest in a particular type of bike. The guys were passionate about bikes, took an interest in my story, and made it feel like a fun atmosphere. It’s not my closest Wheel & Sprocket but it’s definitely my preferred one!