I received incredible service from Nate at the Brookfield location. Not only did he help me on the spot, he taught me how to perform the maintenance myself next time.
Professional, knowledgeable and kind. What amazing support.
The service department is very helpful and recently provided guidance on new ways to improve my bike. I like that there is a record of what has been done. They ensure a quick turnaround and the job is always done with excellence. Thank you!
High quality work and completed as promised. I travel a good distance to come to this shop because of it's reliability.
In addition, I appreciate the positive attitude from the folks that work on my bikes.
All of this is just as important as the price.
Steve Bowsher
We have Pedego eBikes and Nick in Brookfield has been the one that does our work when needed. The staff in Brookfield is very good and have always been impressed with his knowledge and work.
I worked with Nick in service on my repair. The type of service and effort he provided is exactly the reason why businesses build customer loyalty and a high return rate. Nick explained everything to me (what he found in his diagnosis, what actions he was taking, and what the expected timeline was to complete the work.) He went above and behind to expedite the fix so that I could get my bike back for an upcoming ride. I have taken the time to provide my feedback (Nick has earned it) and I hope someone will take the time to commend Nick for the work and customer service he provided. You guys have a great reputation within both Trek and the biking community. People like Nick are a big reason why. Thank you for standing behind the brands your represent.