OMG-I stopped in to see if you guys had a part for my Quintana Roo. Chris knew it wasn't a stock part so he looked it up and told me it would be easier/quicker for me to order it myself. He had me take a pic of the website, write down what I needed so I was set, but then he said-Why don't I take a quick look over your bike since you are here. Well, I have had a little trouble shifting so he checked the chain-it was super worn and needed replaced, then he noticed the derailleur hanger was loose. He installed the chain tightened the bolt and then fine tuned the shifting. I am SO glad I stopped in. He was very knowledgeable and we had a great conversation about traveling with bikes (which is why I wanted the back-up part). I am so glad I stopped in! I will be back.
the staff is very knowledgeable about bikes and the service is exceptional. Chris and Phil are top notch and both went beyond customer service to make sure I could have my bike asap. :Phil even gave me advice about riding and had me practice in the parking lot!!!!