New guy Chad was super helpful and eager to help me get my daughter’s bike tire quickly repaired. Really positive energy. Great addition to the Summit Burlingame team.
I’ve had a good experience with this shop so far. The store is well-organized and has a wide selection of bikes and accessories, which makes it a nice place to browse and come back to. The staff are friendly and willing to help or offer suggestions, which I appreciated. They also offer solid bike service, especially if you’ve bought your bike from them—the free tune-up is a nice bonus.
Brandon was very informative and explain everything very well. WE are very happy with the service and support he provided. Thank you Brandon and Summit Bicycles.
Chris and his team provided an excellent service.
When I arrived at 11am the rental bike was expeditiously setup, the material was in excellent condition and I was ready to start my ride after a few minutes.
Chris was very knowledgeable, showed interest in my plan of the day and provided me with valuable suggestions (ie. where I could go for a break or about the conditions on US 1).
I definitely will come back next time I’m in SFO and rent again with Summit Bicycles Burlingame.
Thanks for the service on my road and mountain bikes.
The crew in the shop were very helpful to decide what I actually needed doing.
Very accurate in their assessment of when the work would be completed.
I rode the road bike today - silky smooth after the tune up and parts replacements.
I have mostly used repair services with Summit, but the quality of the work has been good and the people I have interacted with have been helpful and reasonably flexible to address my needs.
A few things!
1) I purchased my bike in 1999 when the store was on Burlingame Avenue, and since you have a lifetime free maintenance policy, I am still receiving this free. This is wonderful, and I'm grateful you had this, and still honor it today.
2) Both the service person and the front desk person were a joy to interact with - polite, knowledgeable, funny, interested in me and provided me great service.
3) A pragmatic approach to maintenance, seeking to understand what I want to do consultatively, looking at my nike, and then making recommendations.
Thank you!
luv the bike mechanics at burlingame especially TAMMY, the sales rep and all the rest
always bring donuts when i go by to fix my bike thanks, manage cool too!
Friendly staff straight forward conversations about the bike. quality parts
Brought in my 8 year old drop bar commuter - pleasure do everything bike.
During COVID I attempted to replace the original drive train with an upgraded systems. I used Amazon for the parts and YouTube as my guide. The bike ran OK. I wanted the bike to ride better than OK.
Took the bike to the shop for tweaking. The shop did the tweaking and recommended / replaced parts that I had erroneously mixed and matched or installed incorrectly (mea culpa) I also decided on a new handle bar stem for added comfort.
The service department staff is very friendly and helpful. Nate went out of his way to do a thorough check to ensure the part I was looking for was in stock.