Highly professional and friendly staff. Excellent product selection and if they don’t have it, they always offer to order it for me and contact me when it is received for no additional cost.
Great service-oriented people such as John. John is fantastic! Knows all about cycles and really cares about customers. Great brands. Great accessories, too!
Products are what they are, but the store’s staff is what makes the experience worth it. Deason is who I worked with over my most recent visit to the Oak Mountain/Pelham location. Fantastic customer service and a welcoming environment.
I had a unique issue, I have a Bosch equipped Connondale emtb. It came pre-wired for a front light BUT the ability to turn a light on or off using the Bosch system needed to be enabled at a bike shop. The guys at Oak Mountain figured it out and adjusted my shifter for nothing more than a handshake. I couldn’t leave without buying SOMETHING. This shop always goes above and beyond, very friendly helpful crew 🤙🏻