Fantastic customer service. New to the world of cycling, the folks working there were very patient with me and answered all my questions. I was able to take my time test riding a new bike without feeling pressured to make a purchase. Will definitely be back when it's time for my new bike's first round of maintenance.
I would definitely refer others to your company. This is my second time using your services. You all did a great job of repairing both of my grandkids bike. Great customer service.
I had the best experience at the Cahaba Cycles at Oak Mountain!
The level of customer service they provided me was outstanding and genuinely caring.
I had a special situation regarding the tires for my son's wheelchair. Jeremiah went above and beyond for us and we are so grateful.
The location is also super cool and they even rent bikes!
10 out of 10!
I reside in S. Florida and was in the market for a Trek 9.7 Exe Mountain bike when I noted via Internet Cahaba Cycles had one in stock at a great price. I spoke to Andrew at the Oak Mountain Store who was extremely informative and polite. Andrew sent a few photos of the bike and confirmed it's size. I purchased the bike and asked Andrew to please wrap & pack the bike with extra stuffing. Communication from the store regarding the shipping of my bike was second to none. When I received the bike in it's original box I noted it was packed beautifully. Not a scratch on it! I called Andrew back and thanked him for the packing and the entire transaction which went smoothly. There was an issue with late shipping with the pedals, but they were on top of it. Subsequently, they gave me a refund due to the late shipment and they even gave me the pedals for free! Never been to any of their stores, but they were very professional straight forward company. The next time I'm in the market to buy a bike or any product I would not hesitate to buy from them. By the way I could not find this bike for less anywhere! I love my 9.7 Exe Bike! Thanks Cahaba Cycles! +++++
I like the selection of bicycles and accessories. The staff is highly knowledgeable and friendly! The bicycle stock seems low but it was nice to have the option to order. The bicycle service has always been top notch.