Ability to see our dog on video. Also, the feedback on if the dog has eaten or not, throwing up, etc. They even recommended some alternative foods to help our dog when it wasn't eating. Very good service.
Occasionally, we have had problems making a reservation over the phone and it doesn't get into the computer system. Luckily it hasn't been a problem.
The facility is clean and the staff is friendly. Our dogs both have heart issues and Camp Bow Wow is willing to put them on a reverse schedule which allows them exercise and socialization with other dogs without overwhelming them, which can worsen their heart condition.