I loved the personal touch for the dog and owner. I really appreciated the tour of the facilities and the care that the employees have for the pets. I especially love the camera on the play yards and appreciate that you do temperment tests of all dogs before allowing them to board or do daycare!
I like that y'all know Scout when she comes in, that you're always helpful and attentive (you notice when Scout had started to get a sty in her eye from her eyelash that was too long). And, y'all are always attentive to her food intake. In essence, it's the only place I've ever taken Scout that I know she has a good time (she is always so excited to arrive and go back to play), and that I feel comfortable that she's in good hands, so I don't worry the whole time.