We just started bringing loyal to the Austin location and the staff is super great at this location couldn’t ask for better service if I knew the ladies names I would love to mention them particular but the store is great
The staff are amazing with my pup. They know him by name, are excited to see him, ask about him when he hasn’t been in a while, and even take extra pictures to share with me of his day. I love that you can see your pup play through the day through the cameras and the staff alert me if anything happens. They are great and so glad I found them to take care of Jax while I’m working!
The staff promptly responds to emails and voice mails. It’s VERY reassuring to know someone cares enough about my questions, changes or concerns to address them quickly. I appreciate that effort very much.