I especially liked the interview and introduction process. Having my dog meet the other dogs slowly eased my mind.
The staff seemed to really care about all of the dogs, and interacted with them calmly.
We have taken our dog to two other locations in the past, but this one was by far the best. Unfortunately, it was also the most expensive out of the three. The man who checked us in was VERY thorough and asked a lot of questions about our dog's medication. He made sure we had an emergency contact on file. This was also the first time I've watched my dog on a Camper Cam and she wasn't a complete nervous wreck. They seemed to group dogs more by personality than size, which I like. She was in a room with a smaller number of dogs, and most of them were chill, so I know that was a big factor in keeping her anxiety down. All the staff seemed very friendly and caring. It's a far drive for us, but we will definitely keep it in mind for future boarding needs.
The staff are the highlight of Camp Bow Wow Bear Creek. They know me and Leo when we walk in and always make us feel special. You can tell they love their job and adore my dog. It makes me feel confident and like the best pup owner ever when I drop him off for camp.
Bow Wow folks really care about the dogs. I boarded my 3 dogs for several days -- all are a bit older and I asked that they be given extra nap times. The folks made a special effort to make sure they were given time alone and they also paid attention to them to make sure there were OK. The facilities are great, but the people are what makes Bow Wow so special.