Thank you for taking our survey and letting us know. I’m so sorry we didn’t notice Chloe’s injury. It’s our process to continually check for any nicks or scratches and we should have caught this. Dogs do play with their teeth and nails and while these types of things can happen at any open play day care, our Camp Counselors are constantly monitoring and checking for any issues. I’m guessing because it was under her chin, we missed it, but we shouldn’t have. We will review procedures with all our staff. We do separate the small dogs from the large, but our two larger yards are always a mix of personality types so Chloe can be in either yard and can be moved back and forth during the day depending on the mix. Many times our yard #3 is the calmer yard, it just depends on the day. I’m sorry that we didn’t explain this to you correctly but I hope that makes sense. I will put a note in Chloes’s file to make sure we pay extra attention to her on her next stay. We want to make sure this is a one-time incident and nothing else is going on. We will report on that and let you know. Thank you again for letting us know. It helps us improve our process and do our jobs better. We appreciate it!

Thank you for taking our survey and letting us know how it went for you! We messed up on our communications to you and I'm sorry. Because you picked up a day later than planned, our staff did not see the note from the previous day regarding the nail trim. We were not able to do your pup's nails and removed the charge so you did not pay for it. I'm so sorry we didn't explain this to you like we planned and we'll use this example to change our process a bit. We also didn't follow our process of reviewing the meal report with you while also letting you know how your pup did at Camp. Thank you again or letting us know so we can improve and shore up our process! We understand and appreciate that you use Camp Bow Wow because of our consistent safety and procedures and will work hard to make sure we uphold those standards.

Pawsome! We love making happy puppies. We have the best jobs ever! Thanks!

Caution: Our high speed webcams are addicting! :-D Thanks for the great rating and thanks for watching!

<3<3<3<3 And we LOVE Oakley!! Thanks for sharing him with us! And, thanks for the 10!

Thank you for taking our survey and letting us know what you love about Camp! We love making happy doggies! Thanks!

Thank you Aimee! We appreciate you letting us know what you like about Camp! See you again soon :-D

Pawww, shucks, thank you for your kind words. And, thanks for the 10! :-)

Thanks for the high score and letting us know what you like about Camp. We appreciate it!

Thank you so much Molly! We appreciate you letting us know what you liked about Camp. We work hard to make sure it's the safest and most fun for your pooch! See you soon!

Pawww, shucks. Thank you so much!

Thanks Wendy! Yes we DO love dogs! We have the best jobs ever. Thanks for taking our survey!

Thank you! We certainly don't look at breeds, it's all about personality and giving dogs the chance to be dogs and have fun! Thanks for sharing your pup with us and we hope to see you again soon!

Woof! That's what we strive for! Thanks for letting us know! :-)

Ahh, the perfect Camp stay - when your pups come home clean, happy and tired, right?! :-D Thanks for the 10!

Thank you for your feedback! We didn't do a good job of explaining some things to you that might have made you more comfortable. I'm so sorry! Please know that some pups seem to be adept at avoiding our high speed web cams, but we're happy to coax them out for you to see. Feel free to give us a call any time! Your pup was mostly likely tired from all the play time - our boarding dogs get 8 1/2 hours of play on weekdays and over 4 hours on weekends. Day care dogs get even more time to play. Even dogs who just like to hang out and watch, get a ton of exercise and we try to tell all new Camper parents that their pup might be a bit tired after their stay. We should have let you know we want you to call us with any concerns or questions before, during, or after your stay at Camp so we can ensure your pup has a great time and there's not anything else going on with them except being extra tired from all the play time. We didn't do a good job of explaining this to you! We also should have explained that when pups go in their cabins at night, they each get a comfy raised cot and fleece blanket, plenty of water, and any treats or extras you bring for them. We also provide a tasty "Campfire treat" for them at night. Most pups are pretty pooped out after their long day and we're in bright and early the next morning to let them out. Most pups do great with our timing, but we do understand your concern because they are not all alike. We do report on any issues with Campers and our records show your pup did just fine. We really didn't explain all this to you and hope this helps! Please let us know your thoughts on your next stay and let us know how we're doing. We appreciate your feedback because it helps us improve. Thank you!

Pawsome! Thank you Mary! That IS what it's all about! :-)

Thank you Tara! Your words mean a lot to us. We have the best jobs ever! :-)

Pawww, shucks, thank you so much! See you again soon!