Response From Camp Bow Wow Burnsville
August 16, 2018
Thank you for taking our survey! We really appreciate letting us know your thoughts. We should have explained a little more to you about our play yard care. Our Camp Counselors are trained on how to properly interact with dogs in group settings to ensure that your dogs get love and attention in the safest ways possible. For the safety of counselors and dogs, counselors are not allowed to pick up dogs or give them ugs and kisses, but are taught to give them affection in a safe and calm manner. We should have talked to you about our extra care services - for some special one-on-one time with your pet! We have 15 minutes sessions available for play time or snuggles. Give it a try next time you come and let us know what you think! We will also remind staff that our water bottles are only one tool in the yards and should not be used excessively. If it was too noticeable, we probably need a little more training on using voice and touch instead. Thank you again for letting us know, it helps us improve and make sure your pup and you are both happy with Camp! Thanks!