The staff is always pleasant and professional. I appreciate the hours that the camp is open. I love that our dog, Jack-Jack, feels comfortable and totally enjoys his visits, and for that, I appreciate the staff for making him feel so welcome. This is truly a "dog-centric" camp, and I feel comfortable leaving Jack-Jack for the day or overnight. Thank you for all that you do at Cary Camp Bow-Wow! And of course, Jack-Jack will be back! :)
Pets are family. When you pick up your child from day care you'd want to know about their day. I feel the same way about my pet. Did he eat? Is there anything I need to know, did he behave? Instead when we pickup our pet the staff says they aren't sure or use the word 'good'. What does that mean?
Also, my pet was very dirty when I picked him up. Wet and dirty feet and dirt all over his muzzle. It might be best to make sure the pets are dried and cleaned/wiped up prior to returning them to the owner.
Convenient location and hours. I like that I don't get charged extra if I drop off early and pick up late. I also like that play time is included with no additional charges. I like the friendliness and professionalism of your staff.
My dog was there for daycare for one day, and when he was picked up he wasn’t himself. He was sad, dehydrated, weak, and extremely low energy. It was as if he was extremely fatigued and lethargic. He was unable to walk, run or go up/down our stairs at home. We had to take him immediately to the vet the next morning which ended up putting our sweet dog on a medical management plan due to his discomfort, and not to mention we also endured an expensive vet bill, and great sadness to see our sweet dog in such discomfort! I’m not sure what happened, but it was unfair to not get an explanation from the daycare I dropped my dog trusting he would be safe and healthy and that’s not what happened! I didn’t even get a courtesy phone call checking up on his well being after I had already called them immediately with my concerns. It was overall a disappointment with camp bow bow, and unfortunately I don’t trust this facility to care for my dog in the future!