Response From Camp Bow Wow Cary
October 11, 2018
Hi Ms. Grose,
After our lengthy conversation at the front desk addressing all the concerns that you stated above, I was surprised to find this review. You seemed perfectly pleased with our services, enough so that you left your puppy in our care for the entire day. Since you felt the need to put these same things that were addressed in person to you on a public forum, I in turn will now put the responses you were given the day of your interview.
1-We were and always do keep our dog to counselor ratio at what is required by the state. Now if we have over the state requirements we will either rotate dogs depending on staffing or we will add a second counselor.
2-As it was explained to you the weight limit for our small dog area is 10 pounds to 35 pounds. We also evaluate the bigger sizes for activity level. If they are high active dogs then we will move them up to the larger areas. We also explained that we were shutting down October 15-Nov 5th for a remodel of the facility and once we reopened we would have 2 small dogs areas and the sizes would be separated more. There most certainly were not "large dogs" in the small dog area.
3-We also explained that the outside area is open if it has not been raining (which it had the night before your interview. We explained how most parents do not want their dogs to get in rain water. You seemed in agreement with that and totally understood.
4-We had the correct number of attendants for the the amount of dogs in the yard. I explained to you that we are a much larger social environment for dogs and the play groups were larger than other places. I also told you I could recommend a place with smaller groups if that is what you were looking for . You said no that you wanted your puppy to be socialized. As for the counselor, yes she was cleaning up urine and poop, that is her job. We have to maintain a clean area at all times for the dogs. Cleaning is a main task for us to do to keep up with state regulations. It was explained to you that her job is also to maintain good, active play of all the dogs in her care. The dogs are here to play with each other, not our counselors.
5-Once you found out that we were closing for a remodel and that you would not be able to book dates that you wanted, then the cameras became a problem. You said they were choppy and kept glitching, but 3 of us were standing there and never saw the issue you speak of. I explained to you that we had made the camera you were watching bigger so that you could see it better and it does make it a little hard to see from the pixels. Once we shrunk it back down you seemed pleased with the camera, but you continued to be angry about the shut down.
I'm sorry that we could not accommodate your wishes due to our shut down and that you feel this is not a good environment for your puppy. I do wish you the best of luck in finding another facility.