I know my puppy loves coming there as every time we get out of the car in the parking lot she can't get into the building fast enough! And we love that she comes home so tired!!
That being said I have some significant concerns that I hope you will take under consideration:
1) Collars should be removed from all dogs, no exceptions. We have had one collar destroyed and another go missing on your watch. I realize dogs will be dogs and there are collar chewers/removers but the apparent lack of supervision could result in a dog being strangulated. In my case the first broken collar was still on and not likely noticed when I picked her up and it broke away from her neck as she was going into my garage when we got home that night; that's the only way I knew it was broken. If that collar broke away in your parking lot or anywhere else near busy roads the consequences could be disastrous.
2) Every time my puppy comes home she smells strongly of dog urine. I realize dogs will get dirty at day care but it stands to reason (since it's every single time she goes there) that either a dog is being allowed to freely urinate on other dogs or basic cleaning is lagging and dogs are playing in puddles of urine. Either way that should not be allowed to happen for a number of reasons beyond the inconvenience; there can be health risks as well. This was a not a problem when she was going to a different day care before CBW.
I have worked in the veterinary profession and as a veterinarian for nearly 20 years so I hope this feedback is meaningful. If I operated an animal hospital with day care service I would be seeking to avoid these types of issues.
The people here are perfectly friendly and I've always loved Camp Bow Wow. For whatever reason, though, my dog does not love going to this location and isn't excited to see counselors like at other locations, here he always immediately tries to leave, but seems happy to go to the dogs. Whenever I check in on him, though, he is just standing here. Because of his size, he is put in with small dogs, however since he is a medium sized dog, every other location has been able to put him with the large dogs, knowing they're who he plays really well with. I understand every location is different and that's just this location's policy, but for me personally, it's a waste of money to pay for my dog to just stare at small dogs playing when he would actually get energy out with big dogs, which is the whole reason for me bringing him in the first place. From an outsider's perspective, it also seems like there are always too many dogs for the space and number of counselors. Again, every location is different. In a pinch, I know my dog would be safe at this location to board, but ultimately, it is not a good fit for us.