The staff was very welcoming. It was Stella's first time visiting Camp Bow Wow. She was getting groomed. While talking to the staff they suggested having an evaluation done also that day, so when the need arises for us to be out of town she has a fun place to play. They were so sweet about having Stella slowly meet the other dogs and I really enjoyed being able to watch the video.
The only thing was no one called me in the afternoon to let me know that Stella was done with her grooming appointment. Also the hair on the bottom of her paws did not appear to be trimmed, but maybe I needed to communicate that I would like it done.
I just stopped in after 5 pm and she was ready. The staff was very fast and went over her day with me. I enjoyed the little card and being able to watch her on your app. Stella and I had a really good experience!
I love when we come in and they know Lucy's name! That puts me at ease. When I picked up Lucy, she had a scratch on her nose. No one told me what that was from. Just an update on how she got hurt would've been good.
I was super happy that I received a call when Lucy started to have some problems. The call was to inform me of the issues and ask if they can take the proper steps to help make her feel better. I was comforted that she is in good hands and everyone wanted to make sure she was taken care of. That was really great!
Friendly, inviting and made me feel no worries about leaving my fur babies there. I fell like they have the dogs best interest at heart. I love them being able to give a daily recap. The mobile app is awesome with the web cam and the capability to make reservations. Great for those of us on the go! I love this place- and literally drive a half hour one way to go there. THANK YOU! I can't say enough great things!
The staff was very pleasant and helpful. I think the facilities were very nice and well maintained. It is so clean and professional. Nothing like one might think of a "pet play area or pet boarding facility". It is very neat and tidy.
Finley is an intense, high-energy pup and you and your staff take very good care of her. You're always good to her, and if she needs a time-out, you put her back into the mix as soon as possible. You also let us know immediately if there's an issue. She practically leaps from the car when she recognizes camp. We're very happy with, and appreciative of, your services!