They know my dog when I bring him in and take him immediately. My dog looks forward to coming there and runs right in when we arrive...to me that is the best show of your services! He is happier there! I know he has fun because when I bring him home, he is pooped and usually falls asleep within 15 minutes of being home!
Having an older dog I feel Cookie has been going to camp for so long she is content with you. She occasionally joins in and I think she likes watching all the action. I also think your groomer is great. I know I can put her with you at anytime and she is safe and content.