Friendly and helpful staff. I like the fact that there are webcams to check on our furry kids which gives me a piece of mind. I appreciate the great services provided, my dog looks great after grooming him. Thanks!
I don’t have enough words to describe how thankful I am for Cienna and the other staff members who helped us at the East Springs location. I had two dogs, Lani and Mauka, that recently stayed at this camp for four days, and during their time there, one of the worst things imaginable happened. Lani had recently been diagnosed with glaucoma in her right eye and was receiving treatment for it. We left Lani with of her meds and the staff did an amazing job at making sure she received all 5 sets of eye drops every day. Well, during Lani’s stay, she unfortunately developed glaucoma in her left eye and became totally blind. I received a phone call to let me know what was going on, and the staff (I’m sorry I can’t remember who placed the initial call) was incredibly kind, gentle, and accommodating to my sweet girl’s needs. Then, Cienna called me to let me know the camp was closed on Sundays from 10-5, and that meant we wouldn’t be able to pick Lani up when our flights got back to town, and that she would miss a round of her medications. Cienna was incredibly gracious and offered to meet us when the camp was closed so we could get our girl back asap and make sure she didn’t miss her eye drops. I am so so so thankful that if my baby girl couldn’t be in my care when she went blind, that she was being cared for by a staff of people that are so diligent, loving, and wonderful. Thank you again, Camp Bow Wow, for everything you have done for my family!
This was our first time going in Colorado. The people were great at communicating ahead of time via email and they scheduled the initial interview to test dogs sociability, friendliness, etc. quickly and at my convenience. Everyone was friendly and courteous when we arrived. They communicated clearly, were great with our 3 dogs and after our dogs "passed" their initial interviews, they kept them in daycare for 3 hours all at no charge to further evaluate them and get to know them and get the dogs comfortable with a new location. During that 3-hour trial time, I could get on their app and watch live feed of the dogs to see how they were doing, which reassured me that all was well. Our dogs are now registered and official "campers" and we plan to use Camp Bow Wow regularly for daycare. I was really impressed with the thorough vetting (to protect my dogs and others' dogs) and with everyone's great attitude. I would definitely recommend Camp Bow Wow Colorado Springs East location if you are looking for doggie daycare!