Love how friendly the staff is. They welcomed Pablo with open arms and made sure he was comfortable before fully allowing him around all the other dogs. They were attentive to the dogs in the play areas and took time making sure dogs got proper attention. Love how quickly ghey learned my dogs name and how happy he was to be there. Overall great experience!
Very friendly and willing to listen to all concerns, even when I’m being an over-protective dog mom :) I love that I can watch my dog play or, for my dog, just sit, and know she’s out and about and not sitting in a crate for 5+ hours while I’m away. It makes me feel better knowing she’s being well taken care of.
I was a little taken back by the volume of dogs there in one room while the other rooms were empty. Not a big deal but didn't look like the safest environment when i looked at the cameras. One doodle was showing teeth with tail up at a husky with no human in room.
The staff seems to really care about every pet and they pay attention. They noticed my dog had a new collar and she hadn't been there in months so they really make an effort to get to know each dog. I love the enrichment options for the dogs and all the grooming they offer. Plus I purchased my dog's new license there and it was so convenient!
I feel like I am not listened to when I want something specific. For example, I asked that mild shampoo be used since my dog had a rash the last time she had a bath there. The person at the front desk said, "yeah, sure" and didn't write it down or put in the computer - or whatever should have been done. So, my dog had a rash when I picked her up that bothered her for two days. This never happens at Petsmart and I guess that is where she will be getting her baths from now on. I also do not like that I cannot see a larger picture on my laptop during doggy day care - it is very frustrating how that is set up.