Pets are truly cared for. Camp Bow Wow offers all kinds of services to pet owners. The staff is friendly and helpful. Most of all I feel my pet is safe and in good hands when I am unable to take him with me when I travel. Thanks!!
We like everything about camp BW. Your staff and facilities and especially the convenience of your business. Harold our german shepherd just loves coming there and socializing with his friends. The prices are very good.
Harold my Wife and I love camp bow wow!!!!!
We dropped my dog there for his interview and when we picked him up he came to us soaking wet. We told them we were picking him up at 1pm and they still allowed him to jump into the pool (fine you can't control what every dog does on a hot day). Your facility has a bathing area, the proper thing to do would have been to dry him before giving him back to us. We brought him back for day care for 4.5 hours one day and when we picked him up, he was FILTHY! His face was half wet, he smelled and just was not himself. When my husband tried to check out they told him he couldn't use the package he purchased a few days before because we didn't leave him there for 5 hours, this was never specified to us we had to leave him for 5 hours to use the package. Even the staff members have been awful on the phone. I called one day to let them know we were on our way to droP off our dog for overnight care and the ladies response was "you don't need to call". Are you kidding me? This is my first time dropping my dog to you whom is like a family member to me, have some customer service. This isn't the only bad experience I've had with your staffs comments when I call. Needless to say, my dog will no longer be returning to your location.
I don't even know what to list first. I love that I can send Penny [LAST NAME REMOVED] for daycare and also get her trained and groomed at the same time. I love that the trainers not only give written reports but text with videos. That is SO HELPFUL when you are at home trying to reinforce the lessons. I love that the camp counselors love these dogs. I pop in on the video cameras and I always see them petting or just paying attention to the dogs on a personal level. Camp Bow Wow has been so good not only for but to Penny. I can't imagine sending her anywhere else.
I like everything!
Your pet sitters always put my mind at ease. My cats are always happy when I come home from being away. I can tell they were well taken care of. I like the notes they leave for us.
It also makes me feel good knowing that someone is checking the house.
Thank you for all you do!