You provide a great service, but I have experienced some frustration with the booking process and responsiveness of people getting back to me when I have called with questions or concerns. The online booking process does not seem to work anymore. The last couple times I tried to book online I never got any confirmation. When I called to check on the reservation there was no record of it ever being submitted. One time this resulted in there being no space for my dog and I had to be transferred to another location at the last minute. My dog also came home another time after grooming without her collar. When I called to see if you had it, I was told they would look around and get back to me but no one ever did. Same thing when I had booking problems. I had to keep calling back to see if the situation got straightened out because the office repeatedly left me hanging. I really like bringing my pet here because she can be active all day and not be isolated in a kennel for a week. I also like that I can get her groomed while she's there. But the administrative issues I have faced slightly reduce my trust in the company overall.
We love Camp Bow Wow. The staff always remembers our names and our dog happily runs into camp. When we pick her up she is very happy and comes home to sleep because she's had so much fun at camp. I love the social media posts too!
We scheduled a bath for our dog to happen before we picked him up after being there for a week and when I arrived he had not been bathed yet. I was apologized to and told others had come in and they were behind. A phone call telling me that ahead of time would have been nice so I could have arrived later. He was ready 30 minutes later but was soaked. I was told drying didn’t come with a regular bath. We weren’t aware of that when we scheduled a bath. We assumed it was included. So I had to put him in the car totally soaked.
Our dog came home happy and healthy. We love the ability to view her at times through her stay within your facility. We can actually see that she is doing fine and she is happy.
Thank you for your help!!
I like the concurrence of being able to drop of my pet to your facility and have the piece of mind to know that she is taken care of while I am at work. I also like that I can check on her if I want to. The staff are also very pleasant and friendly
My pet was never given her anxiety medication during her 5 day stay. I called later in the night I picked her to inquire why and Jeff informed me “this was the first he was hearing if it” and he would have to investigate it. That was Monday, March 25th. After no response I called back on Wednesday, March 27th and Jeff advised me the person. He needed to speak to about it was off Tuesday and he would talk to her that day. It is now Saturday March 30th with no response or follow up the first 2 days home she was vomiting and agitated per our vet she was put in brat diet and is now doing better - I will not bring her back to this facility.