Hi! This might just be a my dog problem, but he was afraid of the plastic between the inside and the outside. So he didn't go to the bathroom the entire day. I'm sure it is a my dog problem, but just something to keep in mind! Thank you for all you do :)
The cameras are aways off and don’t cover the whole room. The staff is sometimes unprofessional when we arrive - there was cursing and staff talking rudely the last time we were there and I wasn’t sure if it was about having to take care of the dogs or not but it didn’t leave a good feeling about who was watching our pets.
Instead of shutting down all play areas for three hours for cleaning, rotate room cleanings. I say this because I drop my dog off late morning. He may have 30 minutes then he’s put up for three hours and then he plays for another four hours. So I’m paying for a full day when he’s only been active for half a day. It’s also my understanding that on Saturdays you can bring them in for either 7 to 11 or 3 to 7. Primetime is being blacked out for those who want to bring in their pup while they have a lunch date or have some afternoon shopping. Most people don’t want to get up early on Saturday like it’s a work day to bring their puppy in to play. So to make a long story short, the facility is great, I just think the play verses off hours could be tweaked a little.