The elderly lady at the counter isn't very friendly. Most the other folks are. So my only suggestion is since that is the first person that is seen and I am fairly new to the area, being friendly at the counter when someone walks in is a good first impression. I really like camp bow wow and my dog does too! Very grateful you guys are there.
Our "home" Camp Bow Wow is in Port Charlotte, FL but Winnie boarded overnight at the Durham, NC as we traveled through on our north to south trip. We found the same clean, well kept facility and friendly staff.
I was told my dog didn’t eat his dinner that day when he shouldn’t have received dinner. When I questioned this, and what meal he actually didn’t receive the receptionist got defensive. Because of this we won’t be returning.
The staff is much less friendly than the Cary location, and almost every time I've had to call I've had to do so multiple times in order to speak to a person or to get the answer that I need. Additionally, the Camper Cams take a long time to load and I never see a person interacting with the dogs. In Cary they is always a person in the pen with the dogs and they seem lively. In Durham, they're all alone in their pens and the dogs don't seem to interact with each other nearly as much.
I loved getting a sheet at the end of my dog's stay that told me how much fun he had! All of the comments about his stay definitely reflected his non-stop energy and I felt that the staff looked after him so well.
My dog was there for 6 days. I paid for nail trim and a bath. My dog has pancreatitis so he can’t have any fatty food or snacks (ei peanut butter). I made sure everyone knew it verbally and I wrote it on all paperwork. When I picked him up he was in medical distress. I took him to our vet and spent 100’s of dollars saving him. He was dehydrated, lost 16.4 lbs (in 6days mind you), had a respiratory infection and eye infection. His pancreatitis test came back “very positive” according to the vet. It’s a rapid test that turns blue in 10-15 mins. He’s test turned dark blue in under 5 mins! He was put on an IV for fluids and meds and watched over night. I almost lost him according to the vet. Based on his smell he never got the bath I paid for and his nails where only cut rush job when I reminded the front desk when I came to pick him up. It was clear my dog was sick to me and our vets staff just to look at him. I will never be back. I don’t care about the money it took to save him. I’m from Atlanta and loved Camp Bow Wow in Duluth, Georgia. I just had another trip I had to board them so I drove 7hrs to board them at the Duluth Camp Bow Wow. 7hrs each way!!!! The staff there were horrified by the actions of the Durham location. I’ve told everyone that will stand still long enough. The best I can tell you is to clean house and seriously exam every aspect of what a REAL Camp Bow Wow should be. I would have been better off abandoning him with a huge bag of food in the middle of my apartment for 6 days then taking him back to Durham. Good luck and I hope it’s fixed but we won’t be around to find out.
I was a little disappointed with my pet’s recent stay at camp. I was not able to find my dog on the Camper Cams even once during her week long stay. She was also sent home with extra medication, after I had packed exactly enough to last through her stay, and labeled each medication with specific instructions. There shouldn’t have been any medication left when I picked her up. Unfortunately, this was not the best experience we’ve had with Camp Bowwow.