The manager is very rude and has no customer service skills.
The female that helps him at the desk is rude and abrupt as well.
If the are rude to people , I would never leave my animals who can't speak in their care !!
Never recommend that camp bow wow!!!!!
I like that it's conveniently located, the personnel are personable yet professional and they have gotten to know Gracie and her needs. I also love getting a report about how she did when she boards there and the fact that we are able to check on her through the web cams. It still concerns me that there is nobody on site overnight and during their rest times.
Morning welcome staff was not friendly and was short with me when I had questions about CBW. She insisted paperwork had not arrived that my vet had in fact sent over, and did not apologize for her mistake when she found the paperwork.
You do have amazing web cams. Better in comparison to the other locations. But, when I called your location for the first time I was not greeted with a friendly voice as I am with the Cary location. I called to make sure my online reservation had gone through. I normally get an email back pretty quickly and never heard back from your location. When I called I received a mundane voice as opposed to a happy voice. I did not feel my business was wanted. I hope you do correct this issue. I work in the customer success environment and a smile through the phone can mean the world to someone.