The people - they really love our pets
The activity - the dogs play with orher dogs instead of sitting in a crate
Runs - spacious sleeping quarters
And they are so tired when they come home and love going back!
I love having a place that I can take my puppy to where she can meet new people and play with so many dogs. She loves it here, which is why I love it. I also enjoy the fact that I can watch her on the video cam and check in on her. Knowing that I can board her at the same location, where she likes to go every week - makes leaving her so much easier and there is no guilt because I know that she will have fun. Camp Bow Wow - thank you for providing a safe and wonderful place for my dog to go!
Bear came home last Sunday with a massive ear infection. I took him to the vet and he is on medication. I just have to wonder why the groomer didn't spot it when he had his bath that morning? Otherwise it was a great stay.
You guys are amazing! You clearly love all the pups that come to spend time with you. You have also taken the time to get to know the dog owners and the customer service offered has been incredible. When we had our baby and dropping off our dog became a bit tricky, you came out to the car to get our dog (and did this for months) to help. This just doesn’t happen much these days. Simply the best!
I WILL NEVER RETURN to this facility again. I tried to see past the negative reviews but it's apparent that the majority of the staff seem annoyed by dogs and have no pride in the job they are doing. The receptionist, Coleen is sweet and was extremely accommodating. It's unfortunate she has to work here. The older receptionist Theresa is unwelcoming and rude over the phone. The manager, Alvin, is unconcerned and unwilling to adhere to client concerns. Alvin had an attitude when I came to pick up my dog early because I watched his employee excessively spraying my dog with the water bottle while he was sniffing around the yard not bothering anybody. If I am spending my money at a facility, I expect my dog to receive top notch care. Period, no ifs ands or buts about it. Furthermore, if I have a concern it should be addressed immediately. For the second day in a row, I specifically asked them to not place my dog in a yard with a counselor because she is far too trigger happy with the spray bottle. Not even thirty minutes after, I looked again and he is back in the yard with her! I had to leave my job to pick up my dog because this same counselor was excessively spraying my dog while he was playing. They're supposed to play. Is this not a doggie daycare?! As an experienced kennel technician and now vet tech, I can tell you their staff is highly unexperienced. I have worked as a camp counselor at another CBW location and the job is to facilitate play amongst the dogs. Not excessively spray them for it. I was not even allowed to walk around the yard with the spray bottle in hand nor did o desire too. It looks bad and there are other ways to manage a play yard. Common sense is apparently not common here! In the event that dogs do get too rowdy, body blocking is an effective technique to utilize. Please learn how to properly do the job! I am utterly disgusted with the way my dog was treated. I will be taking him to the Chapel Hill location from now on. Never again!