Extremely friendly staff, they nick name my dog, they greet him when we arrive and his tail wags like a high wind warning signal. They are quick to take him on arrival and bring him up upon departure. The staff is very friendly to the dog owner. I like that the staff doesn't stand around and talk to each other when a guest arrives.... I never feel like I'm interrupting their conversation which is a relief compared to other businesses. THANKS for that small thing. It feels family owned and not like the large corporation it actually is. Great customer service training. Seems the employees genuinely do like dogs. THANKS for that! I've inquired and you are paying their salary while the business is closed a month for renovations and we do like that. THANKS for that! Our dog is very happy when we pick him up and always willing to go to Camp Bow Wow. Can't beat it. thanks so much.