The lady who grooms my dog is fantastic! My dog has some special needs, and I know I can trust the groomer to take special care of her. My dog always returns home super happy; she knows she looks good!
I was NOT pleased with the level of service received this time. When picking up, I waited in the lobby for the woman behind the desk to finish with someone, only for her to help the 5 people that came in behind me before even speaking to me. When they brought my dog to the front her food container lid was missing (which I had to throw away and purchase a new one). I had to tell her that I needed to pay. I asked for an itemized receipt, which I never received in the chaos of getting my dog (I would like to know what I was charged for and if I received my husband's company discount.) When I got to my car and looked through her belongings, I discovered that everything was soaked in urine! I would like to know exactly how long my dog was locked in a cage without being able to go use the bathroom. Sadie can go through the night just fine at home. I only had one report from her 9 day stay and it was signed and dated 2 days after she was dropped off. What about the other 7 days, How did she do, or was she locked in a cage for 7 days left to urinate everywhere because she was in "time out" for mounting another dog? For the amount of money, the dog AND owner experience should be above and beyond what we had this time. As you know we are not 1st time campers, but this may be the last.
Very consistent every time. You work with your customer on their dogs needs. For example their snacks, food and whatever the parent wants to bring for their dogs comfort, special diet, etc.. there is never an extra charge for it or any hassle. You are always willing and able to accommodate on any level. We love that!!!
We can tell Camp Bow Wow cares very much for our dog. They call when they are concerned or even when he's had a good day! We love Camp Bow Wow and think anyone who wants a safe a fun place for their four legged friend, should give them a shot!