What a great boarding facility! My pups were taken care of over Thanksgiving while my wife and i visited family. They got a special thanksgiving dinner, snack, and photo that they sent to us which was adorable. They took amazing care of our Fur-babies.
Employees are very nice and show interest in the well-being of our dogs. we get photos and video updates of the pups - I like the closed circuit cameras that we can watch when the dogs are all interacting. We use Camp Bow Wow exclusively when we travel out of town. We feel that our dogs are safe and well cared for there.
They always send me photo/video updates of my babies on my longer business trips and every time we pull up, my fur kids get so excited to come play with everyone. Which definitely gets my seal of approval over the past 5 years!
Usually things are good.
Things that could be improved on are 1) Increase staffing at the front desk. We were having car trouble and needed to get the car to the shop. There was only one person at the front desk. She was on the phone for what seemed like 15 minutes. We needed to drop off our dog and get to our appointments, not wait, wait for her on the phone.
2) Sometimes I call to make an appointment for day care or ask a question. If no one answers I leave a message. Sometimes Bow Wow calls back promptly. Sometimes I wait 3 days with no answer, then I call again.
Our two doggies love Camp Bow Wow because they are well taken care of by the staff while their owners are away. From the time they arrive at Camp Bow Wow they are greeted by their first names and with tails wagging they are whisked away to play with the pups! Their owners travel with peace of mind knowing their doggies are being well taken care of!
I really enjoy how much you care about my dogs and how you treat them like they are your own pets. I also like being able to watch the dogs on the cameras so I can see how they are interacting with the other dogs and the staff. It is always nice to see the staff giving love to my furry kids!
Wimbledon throughly enjoys attending camp bow wow. As we approach camp he jumps up and furiously wags his tail anticipating another day of fun and frivolity.
The camp counselors are friendly, kind and caring. They sincerely care about all their fury campers and it shows.
Wimbledon has made many friends there and looks forward to many future days at camp bow wow.
The Staff is Amazing! They are friendly and professional and take really good care of our dog. We know that our dog is loved at Camp Bow Wow.
Thank you for hiring such a great team.
Marla and Don Bolden