It's incredible to be able to watch our dog on Camper-cam during operating hours. Being able to check whether you're running errands, at work, or somewhere else in the world just makes the separation a little less distant feeling. It's also nice to be able to see people at the Lawrenceville location interacting with the dogs and knowing the dogs aren't just hanging out going wild.
The straightforward pricing and services are also greatly appreciated. We don't like unexpected billing surprises, and that's never happened here.
Thanks to the entire team.
The fences need to be larger. Also, while I was watching one of the livestreams one of the dog tenders seemed very aggressive with the dogs. I only saw him at the facility once, but anytime dogs were playing he would aggressively charge at them and the dogs seemed afraid of him. I never addressed this while my dog was at camp (he jumped the fence and was banned), but if the guy still works there he needs to be re-trained.
Everyone at Camp Bow Wow is extremely kind, caring and makes dropping your dogs off super simple. Also, their grooming staff is incredible. Even the vet has trouble cutting my one puppies nails, yet Camp Bow Wow does incredible every single time!!! Also, being able to check on them through the app or a simple phone call puts me at ease when I am away from my babies!
Second visit in a row, that I left written and verbal instructions to give my dog a bath/nails before pick-up (I also sent an email reminder the day before) and they forgot. Also, I left written instructions with the exact amount of food, dasaquin and treats for his stay. I received 3 dasaquin (three days), and treats for four days returned. Which means they were not given. Very disappointed.
we dropped finn off a few weeks ago with food and treats, with instructions to only feed him at night and to give him a treat with his food. We asked that he not be taken out in the morning to eat because the usually will not eat in the morning. He was still taken out every morning to eat (which we saw on the cameras) and when we picked him up they gave us back all of his treats which they never gave him. It was dissapointing that our directions were not taken, and that if there was an issue with them, we were not informed of it.