I brought my 2 golden doodles to play. The younger one was a little skittish but the staff went out of their way to help her acclimate. She did well in the play yard and was very tired when I picked them up. Too much playing!!! Now I just say “ want it go to Bowwow?” They get so excited.
Skye returned home with multiple abrasions evident of being bitten by other dogs. She is not a rough player so I find it hard to believe that she was instigating fights. I also received a note in the returned bag of food, without any prior phone call or notification, that Skye was being disciplined during play time.
I should have been notified during her stay that there were problems so that I could have made alternate arrangements. Failure to communicate and offer an alternate solution is absolutely unacceptable from both customer service as well as animal care perspectives.
We will not be returning and I will not recommend Camp Bow Wow to friends/associates. Additionally, I will be sure to mention the problems we've had should they ask.
This was my first time to use Camp Bow Wow. My dog is 9 years old and this is the first time I did not worry at all about her safety or happiness, I have used dog boarding in a lot of places but this place is by far the best!! I loved watching my dog on the Camper Cam. When I picked her up she was so tired because she played the whole time.
I will be using CampBow Wow from now on!