After picking up my dog, his doggie bed was soaked in urine, in which, I had no other choice than to throw it out. Furthermore, leads me to believe he laid in that bed after he received his exit bath a day earlier than his pick up.
When walking into your facility, there is such an odor of urine and feces, it is almost too much to be in there without getting sick.
I asked for daily walks and he didn’t get any the first two days. I would like to get confirmation when he is walked. Also I’m sure this is tough to manage but the place smelled so strongly of urine. I will prob bring him in again if we can’t find other options where he can get more fresh air.
This was our first stay. Really liked the staff but the place smelled horrible when we came to pick up our dogs.
A customer standing in the waiting area with us said they usually use a Camp Bow Wow facility in Michigan and have never had this experience. They said they wouldn’t be returning to the Oak Park location as a result. Just mentioning this so youI’ll know I’m not exaggerating.
I really, really liked the staff, though. I’m really hoping this won’t happen again.