I know you all have so many dogs to feed clean up after and watch, but it would mean a lot if you could hire someone to have their job be just to pet and love on each dog for a few minutes each day. We watched the dogs on the computer each day and I know my two are very needy and that they just literally jumped into our arms a lot these last couple of days we have been home. My golden - Petey- who was there last year-but we had to just put him down-he wasn't as needy as my 2 greys. I remember too that Petey came home with kennel cough really bad last year. I know that the vaccine doesn't cover all the strains of it-(that is what someone there told me)-then a few weeks later you had to close the facility for a little while (I can't remember how long) to clean and sanitize it b/c other dogs got sick too. I worked at Scaife Hall's animal facility many years ago and we were inspected a lot-I don't know if you guys are subject to that same kind of inspection but I do know that it is difficult to care for all the animals, clean up after them, feed and water AND KEEP THE FACILITY as clean as you can.
The other thing I don't understand is why I send small bones for the dogs and they come back to us hardly gone at all? I say this b/c I know that nobody is at the facility at night and my dogs are trained that we give them 2 bones before we leave the house to signal them time to calm down, we are leaving, but we WILL be back. It is difficult for the dogs in the beginning of their stay that their owners are leaving them and they don't understand. With trying to accommodate the dogs with something they are familiar with would go a long way from them getting anxious
A couple of years ago I gave you a 10. But now I gave you an 8 b/c of the above.
We really do appreciate how you care for the dogs and we don't worry while we are gone. The cameras are a wonderful idea for the clients to be able to see their pets on the computer.
I realize that is a lot but since we are regular clients these last 3 years-that is what we have noticed.
As far as recommending your facility-we have and have never said anything like I have just brought up. In total, we feel pretty comfortable leaving our dogs with you.
Thank you for reading this, caring what your clients think and thank you for taking care of our pups while we are gone.
Mrs. [LAST NAME REMOVED]
My dogs love going to Camp Bow Wow not only because they get to play with their friends but also because of the staff. What a great group of people. They treat the dogs so well and it means a lot to us.
My dog seems to be very happy at camp! Also, I was recently wait listed for a weekend reservation and I received a phone call two days before my trip that an opening became available. I was very grateful for receiving that phone call and being able to relieve a family member from dog sitting.
Clean facility, animal loving employees, web cams and great service are just a few of the things we love about Camp Bow Wow. Never have any worries only positive experiences at the Castle Shannon location. 😉