Your facility sounded good/looked good on first glance. I noticed in the 3 hour trial period that my puppy was taken out of one room and put in another all by herself/then with one other little dog. Neither dog played with each other and no workers came in for the time I watched.
It was a snow storm the day I brought her in so I attributed the lack of contact to that. I signed up for 3 days the next week.
Over the next few days I watched the cameras and was very disappointed in what I saw. A bunch of dogs put in rooms with minimal contact from workers. The employees walked thru every 10 mins or so and rarely even acknowledged the dogs who were begging for attention. Only one young girl the whole time (various times over a 5 day period) stopped to pet the dogs for about 5 mins.
I was surprised that even the dogs didn't play much with each other. When they got tired, they had to lay on a bare floor. There was one room with fewer dogs and there were no workers for even longer periods of time...just dogs sitting in a room. One day I saw a poor little golden retriever sitting in a corner for at least 3 hours- no dogs went to play and even worse, not one single employee went up to that poor dog to pat it or even check on it.
There was no way I was going to put my puppy in that environment. The only thing different from me leaving her at home vs. bringing her to your facility, was a bunch of other dogs which might have even increased her risk for injury and communicable disease.
When I asked for a refund of my $87, of course I was told that wasn't possible...even though I had never brought my puppy for an official daycare day.
I think your program is cold, corporate, and definitely not for me or my dogs.
I love Camp Bow Wow, and my dog loves to go to day care at Camp Bow Wow.I think what makes this place so special is the staff. I am greeted by an enthusiastic and cheerful staff. There is a great staff at Camp Bow Wow at Portland, Maine.
It was my pups first full day of day care and she was obviously a little nervous and stressed. When viewing the cameras the staff didn't appear to pay much attention to help her feel better. I know she is a dog and she is fine.
Futhermore, one staff member shoved not only my dog but others dogs when they surrounded her. While I get it can be annoying to have dogs surround you, when paying almost 30 dollars a day... please do shove my dog or anyone else.
I love that Edie Mae is with other dogs even though she is shy about playing with them. I feel she is well cared for, and I can check on her on the camper cam.
Most of all, Edie Mae loves to go there!!
I love that I know my dog is happy and safe there. I also love that there are cameras so that I can look in on him from time to time and see how happy he is. This gives my husband and I a lot of comfort when we are out of town. He goes to daycare once a week and when we go on vacation we know he is having as much fun as we are.
Camp Bow Wow is great for my dog and has really helped to socialize him and to get him over his separation anxiety. The staff are friendly, helpful, and professional, and my dog loves them. He is happy to go and is tired and happy when he comes home - perfect! The bathing and nail clipping services are really convenient as well, and boarding also goes very smoothly. We are really glad we found Camp Bow Wow!
I appreciate the friendly staff and frequent interaction with our dog. Maggeiie can be finicky around other dogs yet she seemed fine by our second visit. The staff was understanding and reassuring about this which made me feel better. We are soon going to board her there for 4 nights which will be a first and we are hopeful that she will do fine.