The place is inviting and friendly, it also has a lot of other dogs so my dog can mingle all day and not worry about being alone. Also, I love that the camera's have been fixed so the picture is clearer, no questioning if that is my dog or not anymore!!
What is important is that whenever I bring my dog there, he is excited to go, which means he has a good time there and is not being mistreated or bored. I'm glad to know I have a nice safe, enjoyable place for him when I go out of town or just want him to get some socialization for the day.
My only complaint from the last few times we have boarded our dog and/or called to schedule boarding is that the phone is not answered. We had hoped to schedule to board our dog for Thanksgiving day and overnight but no one answered the phone multiple times we called. By the time we got through to speak with someone, the day was already booked solid.