My dog Lucas seems to really enjoy the atmosphere at Camp Bow Wow. He’s definitely sleeping better at night I think from all the activity. His appetite is great and he seems to be one happy canine! The staff is very attentive and I love having the ability to watch him on my cell just to get the reassurance he’s being properly care for. So far, so good.
I love how my puppies can play all day and be dogs.
One suggestion I would love to see, as I use the boarding a lot, is an opportunity to have a cam link to view my pups when in their kennel at night. I love to watch them play but would like to peek in and make sure they are sleeping soundly when not with Mom. :)
My two dogs are always happy to go in. The staff is wonderful and know my dogs by name. They treat my pups the way I treat them. While I am away, I know Gretta and Keeno are having as much fun as I am.
I had asked for a bath for my dog. The person checking her in wrote down 9am bath for 9:45 pick up. When I got there to pick up I was told they had her down for a 4pm pick up and because I didn't fill out a form (which I wasn't asked to when dropping off) then it didn't get done. I was made to feel like I did something wrong.
It would have been nice to have time with a staff member to discuss how things work before sending my dog inside. This could include a tour of the facilities, explanations of your cleaning procedures, whether or not we need to make appointments, etc.. We've visited three other doggie daycare facilities in the area and they have given us this introductory and orientation time, which helps us feel comfortable leaving our puppy.
We're also curious why the facility stinks so much where the dogs are. This is not unique to Camp Bow Wow; however, an explanation of the smell would help us feel more comfortable and give us better understanding. As it is, we question whether the cleaning procedures are sufficient and worry that we may not be leaving our dog in a sanitary environment. (Not that we believe that - just that we question it.)
We really enjoyed our first visit, so please know that these are just things that stood out as opportunities to improve.
We love that we feel comfortable leaving our 4 month old puppy for the daycare! He is SO excited when he arrives and exhausted but happy when he leaves. The staff is amazing there and they are well versed in all things dog. They have taught us important tips for our first puppy and we have loved sending him there. And I mean the cameras.....come on that’s so cool that you can watch your dog anytime!
Jem has only been one day at camp so it is hard for me to say how you can improve. I was impressed with how friendly and professional everyone was, but most of all with how at home Jem was with all of the people there. For me that says it all!
I think it is a learning curve for Jem to be in such a large group of dogs. She is outgoing in small groups and is really all about interacting with people, which is de-emphasized at camp in favor of playing with the other dogs. So, hopefully she will overcome her shyness and join in in time. Jem will be staying this next week so we will have more of an impression after that.