I'm still upset over the incident that occurred 2 years ago when I picked Harper up from a week long boarding and she and all of her things including her bed, were soaked and smelled of urine.
I complained at the time and not once did management try and comp me or try to entice me back.
Unacceptable in my opinion. The only reason I brought her this time was because all of my dog sitters were attending the same event in Florida.
Be more communicative about policies such as daycare reservations. I just learned today that I should making one and my dog has been going there for quite some time! We split time between this location and another and the second location does not require reservations for daycare.
Honestly? There isn't anything we DON'T like about Camp Bow Wow! The facility is great, the staff is great, how they take care of our 4-legged friend is awesome! We recommend Camp Bow Wow to everyone!!!