We apologize for any misunderstanding in our communication during the 30 minutes we spent answering your questions. While we we do give the dogs lots of attention, what the manager was trying to explain is that we can't give Beau all the attention because that can cause resource guarding of the counselors, which then can lead to altercations. Also, in our 13 years in business, we have always been transparent and offered tours of the facility. We have nothing to hide. After the pandemic hit, we limited interaction with the public for the safety of our staff. During the tour in the back of the facility, our staff needs to be closer than six feet in order for you to her them. So, we created the virtual tour we showed you. If you feel we are hiding something, we are obviously not the right place for you. We consider our clients our family and love and appreciate their trust in us. Good luck to you and Beau.