After checking his bag once we arrived at home I noticed there were 2 ziploc bags full of his food. I packed his meals separately by day of the week & morning or afternoon. There should not have been any food left over (aside from the 1 extra meal I placed in case of emergency). This informs me that they skipped a feeding. This is normally not an issue in adult dogs but he is a 5 month old puppy, under 5 pounds. Hypoglycemia is a concern & can be a life threatening emergency. Skipping his meal put him at risk & I'm not sure I trust the staff at Camp Bow Wow to have been vigilant or educated enough to have spotted concerning symptoms & properly taken care of him or other puppies.
The receptionist is always knowledgeable and friendly. Having a clean and pet friendly environment is always important to me. I wish your live video feed were more reliable. I am always searching for Tallulah and rarely see her.
Our chocolate lab Frank loves to spend the day at the camp. He gets very excited to get there and is very tired when he gets home from playing with all the dogs. The staff is great!!
Boarding dogs are left in their kennels most of the day on Sundays. Staff doesn't seem to follow feeding instructions. Here are the feeding instructions I provide:
1/2 Pack of food in the morning, 1/2 pack at night
1 pack of dog treats (provided in baggies) at bed-time
Whenever I pick the dogs up before 5pm and ask if they've been fed, the staff usually tell me they have not been given their dinner. Yet I don't have an extra half pack of food for either dog left over for that day. Most of the time, most of the baggies of treats are still left in the dogs' travel bags. I also don't get my tupperware back that I store the 1/2 pack of dog food in.
Very efficient! No long wait times in the lobby or on the phone. Loved being able to see the pups on camera. Communication with the staff was thorough and easily understood. The staff were professional and did their jobs with the dogs and the people well.
I love the employees at camp bow wow!!
They always remember my golden retriever Chloe.
They treat & love Chloe so good!
Camp Bow Wow is always clean and looks great!
The staff at Camp Bow Wow were very friendly and immediately put me at ease. It was the first time in three years (I got Ginger as a puppy) that Ginger was away from me, and I was not sure how she would react.. The gal that took Ginger to the play area was very gentle with Ginger, and I was able to watch her on a monitor. I was surprised to see how happy she was and left Bow Wow Camp feeling at ease. When I picked Ginger up, she was a very happy little dog. I am now comfortable leaving her at Camp Bow Wow so that she can play with her companions. I am very pleased with the staff and the facilities at Camp Bow Wow. Thank you all for taking such good care of Ginger.