There seemed to be good supervision for a first-time camper and I was relieved that my little camper loved it. I liked watching her through the app on the internet. And I loved getting a "report card" on her first camping experience.
You recognize our dog Gus when we walk in. The staff is always friendly and seems to really like Gus. I like being able to watch him on the camera and that when he is boarded he has some space and isn’t stacked on top of another dog. Gus is always excited to go to camp and we trust he’s in good hands.
Your lobby always smells awful. Like, really really bad. It gives me concern about the actual cleanliness of the overall facilities. My dogs love it at Bow Wow, so we always come there over other daycares. Though, none of the other daycares I've been to smell that bad.
The smell of urine, bleach and whatever other cleaner being used when you first walk into the office is very overwhelming at times. All the staff we've encountered at the front desk have been very friendly and caring. In watching the web cams there are area attendants that are far more interactive with the dogs than others. There's one lady that's in there mostly mid-morning to early afternoon and shes' always busy talking over into the next area meanwhile holding her squirt bottle as she needs to intervene often with the dogs since she's not paying attention to what's happening. I've not seen the squirt bottle used on my dog but saw the reaction she had when it was used on others- I didn't like it. She's already very skiddish with certain encounters and to see her cower and run away was disheartening.
Overall, we think your facility has many positive attributes with some minimal items to work on- as is true of any business. We're business owners ourselves and appreciate when we receive honest feedback on what we're doing right and where we can improve. We will continue to use your facility as our pup enjoys the play time!
I love camp bow wow South Salt Lake. They all know my dog and make me feel really welcome. My parents just recently got a puppy and are doing classes now too. They love it and it is just a great place for my dog to be while I am at work. I know he is going to be taken care of.
Boarding packages have been discontinued which makes boarding much more expensive. I have three dogs and as much as I love the facility and the staff, there are more economical options than $96/night with care that is at the same standard. I do love CBW and my dogs do as well, but sometimes price wins out.