My dog contracted Kennel Cough and it’s been almost 2 weeks and still has not recovered. My experience at Camp Bow location in California had been awesome and felt safe and clean to leave her overnight. I was very disappointed but did not know how to voice my concerns.
First off, my dog had a massive pus like substance in her left eye when I picked her up that was covering her eyes and I cleaned it in the parking lot, she had been sneezing but I did not notice the consistent sneezing and coughing like noise she was making for another few days I did not know until I started googling what the symptoms were related to. That’s when I called the Vet and also the SLC Camp Bow location to share my feedback.
I don’t want to blame or point fingers but the fact this happened means, I hope there is some actions that would be taken for safety, cleanliness or whatever would help avoid or prevent such incident from happening at this location. It was disappointing as this was my first 3 day experience with Camp Bow and I was deeply disappointed and having to bear the cost and hassle of taking care of my puppy now and her recovery is just unwanted stress I hope could have been avoided.
I appreciate if this feedback goes to whom it may concern and that this does not fall into deaf ears. I have nothing against Camp Bow as my past experience was good but this particular location needs attention in my opinion.
[FIRST NAME REMOVED]
The one thing I have noticed is when I leave my dogs over night and I never get everything back that I dropped them off with. The only other thing is it seems like sometimes my dogs aren’t let out with the other dog and it can be for long periods of time and I’m not sure why that is because when I ask they say my dogs were good and didn’t have to get put away. Other than that I love that I can watch them on camera and for daycare I never have issues.
Moxie has been going to Camp Bow Wow for several years now. She is always excited to get there and she come home exhausted. She also spends nights there when I need to go out of town on business or if I require surgery. I also love that they have a full service.
I brought my dog in for his interview I was very impressed with the set up, how they treated him, being able to watch him on the cameras, and all the informal information provided. I’m excited to use them for our Doggy Day care needs.