I was much more impressed with the Camp Bow Wow in Boise Idaho. The staff, in Salt Lake, didn't seem as connected and friendly. I know Bella had fun, as she loves playing with dogs but I am seeking out other places that are actually less expensive to see if I feel good about the fit. Also, one of the new places I am researching, saw that Bella needed her Bordetella shot. Bow Wow did not catch that. That in itself concerns me. How many dogs are in there without updated shots?
I received an email saying you missed me and offered a free bath with a purchase of day camp which is like 18 bucks or so i think. I boarded 2 dogs which was over 60. When i asked to include the free bath i was told no because the offer was only got day camp purchase not boarding which I don't 3 times as much. Made zero sense to me therefore i will be trying DogMode.
Boarded our dog there for 4 nights and noticed that very consistently he was being let out from the 1.5 hour meal/ kennel time very late and still put away on time again. I was told that the schedule was to be let out at 8:30, put away at 11:30, let out at 1, put away at 4, let out at 5:30, put away at 7 for the night.
Example of what I saw: Let out at 9:15, put away right before 11, let out at 1:30, put away right before 4, let out at 6, put away at 6:50.
This was all 4 days he was there, including weekdays! I totally understand being a little behind because you're busy but losing almost 2 hours of play time a day is not acceptable. I called in multiple times to ask if anything was wrong or why he wasn't out yet and every time they said that everything was fine or that he would be out shortly, with no explanation given. Also, almost half of his food wasn't eaten. If our dog wasn't eating, we definitely should have been notified.
With how many doggy daycare/ boarding places like this that there are (Especially in the South Salt Lake area..), you have to be competitive and provide a good service. Unfortunately, we will be trying another facility before returning to Camp Bow Wow