I GREATLY appreciated that, when I booked our dog Murray VERY LATE for the holidays 2019, CBW South Salt Lake manager Tracy made sure they had room for Murray's nine-day boarding stay. Being that Murray's been a repeat customer and "special-needs senior" for more than a decade now, CBW owner April and the Camp Counselors are well aware of his (or perhaps his peeps'!?) "peculiar" demands. Thanks, Camp Bow Wow South Salt Lake, for always earning my trust to care for Murray.
Staff was friendly, I like the introduction process they used to get my dog used to the pack, and I loved being able to watch her throughout the day! They were thorough about making sure they had all her information and I felt very comfortable leaving her for the day.
Friendly and knowledgeable staff. The staff did a great job assessing and making my dog feel comfortable during her first visit. She had a great time during her first and second visits. We look forward to visiting with Camp Bow Wow South Salt Lake next time we are in town.
We were given inconsistent and conflicting information about our dog while he was boarding. When we asked for details on him being sick, one person said she had no record of him being sick while others did tell us this. When we picked up our dog, he was limping, lost 10 pounds in a week, had a rash, and kennel cough ( even though an employee assured us that he did not). We had to take him straight to the vet and spend a few hundred dollars for immediate care to his injuries. The vet even asked us where he had been boarding because they wanted to check on the facility that would return our dog to us in such a bad condition. I honestly feel disgusted with how my dog was treated. I called to ask about his stay and wanted to talk to the owner and the employee said that wouldn't be possible. Unbelievable.
I appreciated the flyers requesting that sick dogs stay home. Still, our dog wound up coughing six days after her trial day and had an expensive vet bill. Hopefully you're getting the sick day campers isolated and sent home immediately to cut down on the spread of disease.