Response From Camp Bow Wow South Salt Lake
March 21, 2019
Hello, and thank you for your honest review. After your phone call we were concerned, so we did review all of the camera footage of the event in question. We wanted to go over this with you in detail on pickup, but were unable to engage you as you were on a phone call. The footage that we saw was of puppies engaged in normal, if rambunctious, puppy play. Your pup is a very active girl! She likes to run around the other pups and play "chase me". They respond by engaging in play. A normal part of interactive puppy play is taking turns rolling the other pup and being on top for a few seconds. They took normal turns and breaks from play, and did not bite each others' skin, rather playing with nice open mouths with loose lips. I would be more than happy to show you all of the footage and have our certified trainer be with you to go over each behavior. Playing is how puppies learn what behaviors are appropriate, and Remi is still in the learning stage. However, she is doing very well and had a great time here. I'm very sorry to hear that you had a negative experience with us. Please call us or come in anytime and we'd be more than happy to follow up with you. I hope you and Remi both have a wonderful day.