I love how professional every thing and how much dedication this place has to dogs, this is the first kennel i have ever felt 100% safe to leave my dogs because of how safe and well taken care of they are and that they are not kept in a cage all day but out playing with other dogs.
I am new to Camp Bow Wow and never used a day camp before. I was nervous but the staff was really comforting and they are great with my dogs! They're super friendly for drop off/pick up and I love that they can report out on how my dogs did during the day. Very happy I made the decision to do this!
I had requested for my dog, Britby, to be bathed before I picked her up after a week at Camp. When I picked her up, she had not yet been bathed, but I was told to wait for 15 minutes and she would be ready. I was pretty tired from my trip, and didn't realize that 15 minutes was not enough time. When she was brought out to me, she was still mostly wet. When I brought her home, I brushed her and discovered there was poop still embedded on her rear! Not much of a wash - more of a walk through a sprinkler!!
I was pretty satisfied with the overall Camp services, though I had some trouble with the webcam on my laptop and submitted a help request. I never received a response, which was disheartening as I had to use my mobile phone and got stuck with some ridiculous fees I would have otherwise avoided!
I tried to change my score to a 7, but it was already 'locked' so I could not change it.