The friendly staff from dropping Our dog off and picking her up. They listen, explain and are very easy to work with.
Seeing her playing with other dogs and staff burning up her high amount of puppy energy through the Camp Bow Wow app lets us know she is good and having fun.
Both times I’ve taken my dogs for extended stays, they’ve come back sick. The first time both dogs had a “flu-like” sneeze and had to get medication from the vet. CBW actually emailed us and others to let people know many dogs caught it. This last time one of my dogs caught a bacterial infection and has had diarrhea, and also had to go to the vet for medication. I pay a lot of money to leave my dogs there, and it’s disheartening to have to pay even more money to the vet after picking them up. I realize there isn’t a lot you can do about viruses, they happen around lots of dogs, but 2 out of 2 for catching something is not very good odds.
I love the 24 hour cameras and the care and attentiveness of the staff. Everyone is always very genuine and kind. They also are always nice to my dog at least upon entering and leaving and they seem to do a very good job at managing the dogs on the cameras.
I can not say enough wonderful things about this company and the employees.With my dog they have went above and beyond to help her feel secure and comfortable. I have often seen the staff in the play area with her offered a sweet pat on the head as she follows them everywhere.The staff is amazing. I called one weekend 5 times in order to get the proper arrangements for my pups stay. Every phone was picked up by a different employee, every single one was amazing to talk with one the phone. They promptly answered my questions and customer service was perfect!!!I was impressed that I called management to brag. Such wonderful staff.Thank you camp bow wow for such amazing experience for Reina and Me!!!
At pick up the guy complained about my dog's $15 collar that I bought specifically for daycare because it is "breakaway" as your website application states. It did not list specifics. The guy said "he" keeps getting away during transition times. Well guess what...SHE can't do that if you use the collar properly.